Given it's "an Job Vacancy Application Form in Microsoft Word 97 - 2003", it won't have content controls. Rather, it will have formfields and that, in turn, means you can't change the formatting. Most likely, the formfield(s) you're having problems with was/were not designed with paragraph breaks in mind. Try using line breaks (Shift-Enter) instead.

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Cheers,
Paul Edstein
[Fmr MS MVP - Word]

Hi Paul

Thank you for your suggestion which I tried.......sorry it didn't work.

Sarah