File will not save as docx. only doc.

[Library Worker]

A student is attempting to save a document in Word 2016. She selects the save destination, names the document, and hits save. The file appears for a second in the destination (e.g. "desktop" or any number of the devices we've tried) and then quickly disappears. When it disappears the "save as" prompt pops back up. No error notice or explanation appears.

After messing with save destination, file name, and few other variables, we switched the format to doc. from docx. This time the file appeared in the destination and stayed there.

Aside from curiosity leading me to get to the bottom of this issue, the student is inconvenienced by the necessary format change, as a doc. save does not save the citations she generated in Word.



Has anyone experienced this issue before? Any pointers would be very appreciated.

thanks.

[macropod]

What OS & Word version is the student using?

[Library Worker]

Yosemite and Word 2016

thanks

[macropod]

In all likelihood, then, the student will have to uninstall/reinstall Office, as there's no Office 'repair' option on Macs.

[Library Worker]

Thanks for the response.

[Charles Kenyon]

Word 2013 routinely blocked saving to the .doc format. Check the file block settings. File>Options>Trust Center>Trust Center Settings>File Block Settings

Checked types are blocked!