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  #1  
Old 12-19-2015, 06:02 PM
mstratil mstratil is offline Word will not open docx file - not enough memory Windows 8 Word will not open docx file - not enough memory Office 2013
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Default Word will not open docx file - not enough memory

When I try to open a .docx file, the process fails. I get a message saying that my system does not have enough memory even though I have 32 gigs of RAM. The file has several images in it. It is too large to attach (1.1gig), but I can email it to anyone who is willing to help.



It must be a problem with my computer, but I have no idea how to fix it. Others who try to open the same file do not have this problem.

I am using Office 365.

Help will be warmly appreciated.

Mike

Last edited by Charles Kenyon; 12-19-2015 at 06:09 PM. Reason: add info to the title
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  #2  
Old 12-21-2015, 04:32 PM
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macropod macropod is offline Word will not open docx file - not enough memory Windows 7 64bit Word will not open docx file - not enough memory Office 2010 32bit
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Have you tried repairing the Office installation (via Start > Windows Control Panel > Programs > Programs & Features > Microsoft Office (version) > Change > Repair)?

The maximum file size Word will open is 512Mb.
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  #3  
Old 12-23-2015, 10:24 AM
mstratil mstratil is offline Word will not open docx file - not enough memory Windows 8 Word will not open docx file - not enough memory Office 2013
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Default Yes

Yes, I have upgraded to Office 365. This did not resolve the problem.

Also, my wife can open the same file without any problems. I think the problem must in my computer, but I have no idea what to do.

Mike
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  #4  
Old 12-23-2015, 05:23 PM
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macropod macropod is offline Word will not open docx file - not enough memory Windows 7 64bit Word will not open docx file - not enough memory Office 2010 32bit
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Quote:
Originally Posted by mstratil View Post
Yes, I have upgraded to Office 365. This did not resolve the problem.
Upgrading is not what I suggested... Indeed, doing so might only exacerbate the problem.
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Old 12-24-2015, 11:09 AM
mstratil mstratil is offline Word will not open docx file - not enough memory Windows 8 Word will not open docx file - not enough memory Office 2013
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Default Thus

could you explain why a fresh install might solve the problem?
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  #6  
Old 12-24-2015, 02:50 PM
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macropod macropod is offline Word will not open docx file - not enough memory Windows 7 64bit Word will not open docx file - not enough memory Office 2010 32bit
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Quote:
Originally Posted by mstratil View Post
could you explain why a fresh install might solve the problem?
I didn't suggest that either. You really should pay attention to the advice given!
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Old 12-25-2015, 05:57 AM
mstratil mstratil is offline Word will not open docx file - not enough memory Windows 8 Word will not open docx file - not enough memory Office 2013
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Default

I have now tried the procedure you suggest. No "repair" option was shown.

I am running Win 8.0. I wonder if that is part of the problem.
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  #8  
Old 12-25-2015, 03:27 PM
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macropod macropod is offline Word will not open docx file - not enough memory Windows 7 64bit Word will not open docx file - not enough memory Office 2010 32bit
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That suggests you're using a click-to-run version, in which case uninstalling & reinstalling may be required.
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