#1
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Word will not open docx file - not enough memory
When I try to open a .docx file, the process fails. I get a message saying that my system does not have enough memory even though I have 32 gigs of RAM. The file has several images in it. It is too large to attach (1.1gig), but I can email it to anyone who is willing to help.
It must be a problem with my computer, but I have no idea how to fix it. Others who try to open the same file do not have this problem. I am using Office 365. Help will be warmly appreciated. Mike Last edited by Charles Kenyon; 12-19-2015 at 06:09 PM. Reason: add info to the title |
#2
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Have you tried repairing the Office installation (via Start > Windows Control Panel > Programs > Programs & Features > Microsoft Office (version) > Change > Repair)?
The maximum file size Word will open is 512Mb.
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Cheers, Paul Edstein [Fmr MS MVP - Word] |
#3
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Yes
Yes, I have upgraded to Office 365. This did not resolve the problem.
Also, my wife can open the same file without any problems. I think the problem must in my computer, but I have no idea what to do. Mike |
#4
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Upgrading is not what I suggested... Indeed, doing so might only exacerbate the problem.
__________________
Cheers, Paul Edstein [Fmr MS MVP - Word] |
#5
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Thus
could you explain why a fresh install might solve the problem?
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#6
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I didn't suggest that either. You really should pay attention to the advice given!
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Cheers, Paul Edstein [Fmr MS MVP - Word] |
#7
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I have now tried the procedure you suggest. No "repair" option was shown.
I am running Win 8.0. I wonder if that is part of the problem. |
#8
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That suggests you're using a click-to-run version, in which case uninstalling & reinstalling may be required.
__________________
Cheers, Paul Edstein [Fmr MS MVP - Word] |
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