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Old 03-13-2015, 03:03 PM
anparkinson anparkinson is offline Word 2013 "trying to recover your information" when I close it Windows 8 Word 2013 "trying to recover your information" when I close it Office 2013
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Word 2013 "trying to recover your information" when I close it
 
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Default Word 2013 "trying to recover your information" when I close it

My Word 2013 has suddenly started giving a message "Microsoft Word is trying to recover your information" when I close it. Sometimes it even reopens by itself



I tried a repair - no change.
I then completely uninstalled and reinstalled Office 2013 and it is still doing it.

In the Trust Center I have disabled all application addins, stopped any apps from opening. Excel and PowerPoint don't do it.

HELP - it's driving me mad.
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  #2  
Old 03-14-2015, 11:58 AM
anparkinson anparkinson is offline Word 2013 "trying to recover your information" when I close it Windows 8 Word 2013 "trying to recover your information" when I close it Office 2013
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Word 2013 "trying to recover your information" when I close it
 
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An addition to the above - it does it if I start Word in Safe Mode as well.
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  #3  
Old 03-16-2015, 11:09 AM
anparkinson anparkinson is offline Word 2013 "trying to recover your information" when I close it Windows 8 Word 2013 "trying to recover your information" when I close it Office 2013
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Word 2013 "trying to recover your information" when I close it
 
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anparkinson is on a distinguished road
Default Event Viewer for this problem

Here is the Event Viewer report for this problem:

Faulting application name: WINWORD.EXE, version: 15.0.4701.1001, time stamp: 0x54e3144c
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x00007ff8bc5c03e0
Faulting process ID: 0x10a4
Faulting application start time: 0x01d06013397e301b
Faulting application path: C:\Program Files\Microsoft Office\Office15\WINWORD.EXE
Faulting module path: unknown
Report ID: 7d6363a4-cc06-11e4-bee5-a0481c208c97
Faulting package full name:
Faulting package-relative application ID:
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