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  #1  
Old 12-03-2014, 09:36 AM
trichard trichard is offline Help needed for printing document ... Windows 8 Help needed for printing document ... Office 2013
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Hi



I have a issue here with print word document. Situation as

1) 1 Page document (A4 size) send to printer
2) It will print but a second blank page appear after that ... follow by reprint and jammed.

3) Printer already set to A4 size

4) No problem for printer to print a test page from control panel.

I have tried different document on different laptop and PC to the same printer .... all behave the same way ....

What is wrong with the setting?
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  #2  
Old 12-03-2014, 03:18 PM
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macropod macropod is offline Help needed for printing document ... Windows 7 64bit Help needed for printing document ... Office 2010 32bit
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Your description suggests there is a hardware problem with your printer. It has nothing to do with Word. I suggest you get the printer repaired or replaced.
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  #3  
Old 12-03-2014, 03:38 PM
trichard trichard is offline Help needed for printing document ... Windows 8 Help needed for printing document ... Office 2013
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Thanks but how come a test page is good and clear ?
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Old 12-03-2014, 04:03 PM
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macropod macropod is offline Help needed for printing document ... Windows 7 64bit Help needed for printing document ... Office 2010 32bit
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Perhaps because your printer's mechanism only fails when there is more than one page. Regardless, the fact you have the same problem with different PCs and different documents shows it's a printer issue.
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Old 12-03-2014, 04:07 PM
trichard trichard is offline Help needed for printing document ... Windows 8 Help needed for printing document ... Office 2013
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Thanks ... But printing single page or more than 1 page of power point or eXcel is good....
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Old 12-03-2014, 04:11 PM
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That still doesn't make it a Word problem. As I have already said, the fact you have the same problem with different PCs and different documents shows it's a printer issue.
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