Home & Student 2010 Stops Responding when opening 'envelopes'

[RodA]

I’m using Office Home & Student 2010 on Win 8.1. If I open Word and click on ‘Envelopes’ the program stops responding.



I’ve tried all the fixes for this but can’t repair the fault.

Does anyone have a fix for it please?

[macropod]

Saying "I’ve tried all the fixes for this" without telling us exactly what you've done isn't much use. Since the fault remains, you quite obviously have not "tried all the fixes" but we can't tell you what other things you might try since we don't know what you have tried...