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Old 11-18-2014, 11:13 AM
cb94030 cb94030 is offline Problem opening Word 2010 Windows 7 64bit Problem opening Word 2010 Office 2010 64bit
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Default Problem opening Word 2010

It started happening just a few days ago after I got a virus and my AV service cleaned my computer.Word problem.docx
I have to go through 5 warnings before I can open a Word blank file or any Word document previously saved.
Please see the attachment. The warnings are in the order that they appear.
This is not happening with Excel or Power Point.
How can I fix this?
Thank you in advance.


Chris
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  #2  
Old 11-18-2014, 04:05 PM
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macropod macropod is offline Problem opening Word 2010 Windows 7 64bit Problem opening Word 2010 Office 2010 32bit
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It appears Word's Normal.dotm file is damaged. The Sticky 'Word 2007 & Later Key Data File Locations' thread at the top of this forum shows how to locate it. Simply delete or rename the file.

Having done that, I suggest you also repair the Office installation (via Programs > Programs & Features > Microsoft Office > Change in the Windows Control Panel).
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Old 11-18-2014, 04:45 PM
cb94030 cb94030 is offline Problem opening Word 2010 Windows 7 64bit Problem opening Word 2010 Office 2010 64bit
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Default Thank you Paul!!!

I found the file, it was really hidden, and I deleted it. Now I can open Word with no problem.
It is not very clear to me how to repair the Office installation. Can you give me a more detailed guidance of how to do it? I am not a "computer guy"
I have Window 7.
Thank you again!!!!!
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Old 11-18-2014, 04:58 PM
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macropod macropod is offline Problem opening Word 2010 Windows 7 64bit Problem opening Word 2010 Office 2010 32bit
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Click Start > Windows Control Panel > Programs > Programs & Features > Microsoft Office * 2010 > Change
Input your Admin password, if prompted, then Yes > Repair > OK
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Old 11-18-2014, 05:51 PM
cb94030 cb94030 is offline Problem opening Word 2010 Windows 7 64bit Problem opening Word 2010 Office 2010 64bit
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Problem opening Word 2010
 
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Default Thank you Paul

Fixed!!!
Thank you for your help.
Chris
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