I am having the same issue. I found if the document itself is set up to be a booklet and then the printer settings are set to "booklet creation" (or something similar), it is telling your already booklet document to print as a booklet and it prints that way. I have no issues printing a booklet with a regular letter sized document and the print settings set to "booklet creation". It prints, folds and staples perfectly. The only problem is that all the context is shrunk and does not fill the whole booklet page . If you come across a solution please share. Thanks.