Old "mailto" hyperlinks appearing in word documents

[hannaher]

I have a proposal document that I re-use by changing the specifics (names, addresses, etc.). One of the specifics is an email address, which is hyperlinked.



A client just called and said she can see the four prior email addresses (from previous proposals) listed as mailto:name@company.com underneath the actual active hyperlink. She has Microsoft Word 2003.

Has anyone ever seen this problem before? Anything I can do to make sure clients don't see who else I'm sending proposals to??

[macropod]

That suggests the document was updated with the 'Track Changes' setting on, or that the old links weren't actually deleted. For the 'Track Changes' issue, go to Review>Changes, click on the down arrow below 'Accept', then choose 'Accept all changes'. Also, Word has an option to warn you if a document contains Tracked Changes, under File|Options>Trust Center>Privacy Options. You should either keep that option checked or, before sending a document elsewhere, use the 'Prepare for Sharing>Inspect document' tool to check the document.

[hannaher]

Thanks, but it's not a tracked change. And no other changes (of the 20 or so I made) are appearing. Just the "mailto."

[macropod]

In that case, it's evident the old links haven't been deleted. Maybe they've just be formatted as hidden text. Without seeing the actual document, it's impossible to know for sure.