Coloured text printing - control ?

[Wombat]

If I write Word text in blue (colour control codes Red:0 Green:0 Blue:255) all texts appear in blue on screen but only some of the text prints in blue - some, seemingingly quite at random, prints in black. Thinking this was a printer issue I bought a new printer (Epson XP-312) but the problem persists. If however I control the colour such as Red:2 Green:2 Blue: 250 - then all text appears on screen in blue and prints in blue.
Other colours seem unaffected. Anyone any ideas ?

Thanks,
Wombat

[macropod]

If this affects all documents, it could reflect a fault in your Office installation or the printer driver. If it affects only a few documents, it could be document corruption.

Have you tried repairing the Office installation (via Programs & Features > Microsoft Office > Change in the Windows Control Panel)?

Corrupt documents can often be 'repaired' by inserting a new, empty, paragraph at the very end, copying everything except that new paragraph to a new document based on the same template (headers & footers may need to be copied separately), closing the old document and saving the new one over it.

[Wombat]

Thanks Macropod,

It is definitely not document specific, problem also arises in any new Word document raised. Also doing the blank 'ghost' paragraph does not clear the issue.

I have run the Office installaion 'change' programme, which plodded through re-Configuaration but after re-starting my computer the problem persists.

Maybe I'm heading to remove and re-install Microsoft Office ? Only issue there is I don't have the disks but I guess I could get them.

Thanks,
Wombat

[macropod]

Reinstalling Office rarely fixes anything a repair won't.

I have come across this problem before (see https://www.msofficeforums.com/word/...ent-print.html). On that occasion it was dues to corrupt documents - multiple documents were affected because the underlying content that had been copied into multiple documents was itself corrupt. If it affects even new documents, that could indicate a corrupt template.

[Wombat]

Thanks, and it sure looks like the same problem.

If however I start a new document in Word the problem is still there. Is there maybe some way of re-starting Word?

Wombat

[gmayor]

Rename the normal template If you have not changed the default location enter or copy
%appdata%\Microsoft\Templates
to the address window of Windows Explorer and you will be taken to the folder that contains the default template - which for Word 2010 is normal.dotm. Note that this folder is normally hidden.

Word will create a new one when next started.

[Wombat]

Graham, Thanks.

I did as you suggested and was indeed taken to hidden files. I found one called Normal and when clicked it opened a new Word document as per norm. I got out, shut down and restarted. Opened a new Word document and entered text, saved and printed. Blue 0:0:255 printed as it should! Seems good to go.
I will use only 'new' Word documents going forward but only time will tell if the problem is permanently fixed.
Very much obliged. Will re-advise/confirm in due course.
Again, very grateful for your assistance.

Cheers,
Wombat