Word 2000 with XP Pro

I have previously successfully added keyboard shortcuts for tables. Now, when I attempt to customize, as soon as I click "keyboard" Word 2000 locks up. I have to abort the application. It just happened without my changing anything... that I am aware of.

I have deleted all Normal.dot files. Also deleted Normal.dot files and restored older .dot file I had saved. Also, I reinstalled Word 2000. Nothing has helped.

Have you tried repairing the Office installation (via Help|Detect & Repair in Word)?

__________________
Cheers,
Paul Edstein
[Fmr MS MVP - Word]

Yes I have tried repair. Twice! Still as soon as I click "keyboard" it is Ctlr+Alt+Del . I have also removed the application and reinstalled. It is likely a reg problem but I don't know what to look for.

Any suggestions as how to word a Google search for this?

As a first step, try running Word in safe mode (From the Windows Start button, select Run, and type winword.exe /a). If it works OK then, the problem is most likely due to a faulty 3rd-Party Addin. Bluetooth drivers, for example, are notorious for causing problems. I f Word runs OK in safe mode, re-start it then disable all 3rd-Party Addins. Microsoft's Silverlight is also incompatible with Office 2000 (uninstall this via the Windows Control Panel if its installed). Re-enable the Addins one at a time and try the things that provoked the crash, until you find which Addin's the culprit, then disable that one again.

If running Word in safe mode doesn't fix the problem, Word may have a corrupt registry key. In that case, close all Office programs then, from the Windows Start Button, click Run, type Regedit, then click OK. In Regedit, navigate to:
HKEY_CURRENT_USER\Software\Microsoft\Office\9.0\Wo rd\Data
and delete the key. Word will re-create in upon re-starting. Note that you'll lose any existing customisations.

Failing the above, you might also try the further manual steps at this link: http://support.microsoft.com/kb/921541/en-us. Although it only refers to office 2003 & later, the Office 2003 instructions are equally applicable to Office 2000.

__________________
Cheers,
Paul Edstein
[Fmr MS MVP - Word]

You're on to it Paul. It works in safe mode. At the expense of seeming dense, how do I get to these 3rd-Party Addins?

BTW I probably don't check here everyday. Thus, the delay in communication.

You access the Addins via File|Options|Addins. The standard MS ones should be OK, so it's just a matter of working out which of the others is the culprit. As I said before, Bluetooth Addins are notorious for causing problems.

__________________
Cheers,
Paul Edstein
[Fmr MS MVP - Word]

How to find out whether any Word Add-ins have been installed

I didn't fine Addins via File|Options|Addins. I did fine Tools|Templates and Addins. Guess this is the same? There I found just one addin... Finereader.sprint.dot. Removed that without a positive result. Tools|COM Addins found Web Page Wizard which was not turned on. I don't know of any reason I would have Bluetooth drivers. I do have Microsoft's Silverlight installed for a purpose. I'll try uninstalling Silverlight when I have another moment for this. Thanks!

Yes, that's the same - I was thinking of more recent versions when I referred to File|Options|Addins.

__________________
Cheers,
Paul Edstein
[Fmr MS MVP - Word]

Finally got around to removing Silverlight. No good. Seems deleting the key has solved the problem.... at least for the moment. I had also developed a problem with everything double spacing despite all efforts. This seems to have cleared up, also. Thanks!!