I have tried this but word will only let me save as DOCX even though it has been sent as a word document. When I try to save the options are DOCX FILE or ALL FILES. There is no option for Word 97/2003.

You should be able to (re-)open the document in Word after you saved it to the hard drive and then resave. Are you saying that "Word 97-2003 document (*.doc)" is not offered in Word's Save As dialog box?

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Stefan Blom
Microsoft Word MVP

Microsoft 365 apps for business
Windows 11 Professional

No only DOCX or ALL FILES.

This is strange. In the Save As dialog, you shouldn't be seeing "All Files" at all, only specific file formats.

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Stefan Blom
Microsoft Word MVP

Microsoft 365 apps for business
Windows 11 Professional

Well I am and it only started happening after the September/October update for which I am most grateful to Microsoft. Wish I could stop updates being loaded automatically.

See if there are any trial versions of Office on the same machine. Uninstall them if you find any. Then repair Office.

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Stefan Blom
Microsoft Word MVP

Microsoft 365 apps for business
Windows 11 Professional

There are no trial versions. How do I repair Office?