Word 2010: TOC Issue - "Reference Not Found" only for some users of a document

[Brad_T]

Hello All,

I created a Word document (.docx) that is meant to act as a template for people drafting documents in my organization. I defined my own styles, and created a TOC for my document based on the styles I defined.

I am based in the US. When I, or anyone in the US office, updates the TOC, everything works fine. Section names and numbers update according to expectation.

Some of my colleagues are based in Basel, Switzerland. Whenever my colleagues update the TOC, the TOC collapses into one field and returns the error message "Reference NOt Found".

I am at a loss to explain the difference in behavior. First, I didn't do custom or special when generating the TOC; I used the TOC function built into Word. Second, everyone in both countries is pulling the document from
the same intranet site.

Has anyone seen this behavior before and know how I can get my TOC to work for everyone?

Best regards,



Brad

[Stefan Blom]

Which kind of styles are you using? Custom styles? Or built-in ones?

If you are using built-in styles, note that these have different names in different language versions of Word. If you set the appropriate "Outline level" for the styles you are using, you can create a TOC based on outline levels, which will work across all languages.