Word 2010-I received a document in email in the Final:Show Markup stage. I change to Final and the strike-throughs/markups within the document are still there. I've accepted all changes - unchecked the Privacy Options, Make hidden markup visible when opening. So far, nothing I do makes the markups go away. Help!

Are you sure these changes were made using Track Changes and that they were not done manually (i.e. manually striking out text to be deleted and changing the format of inserted text)?

__________________
Cheers,
Paul Edstein
[Fmr MS MVP - Word]

Try selecting a few words that include one of the mark-up styles, then pressing ctrl + spacebar to clear local overrides. If that makes the track changes mark-up disappear, it's as Paul describes. (this also appears to work if someone has been more thorough and used character styles instead of local overrides to mark additions and deletions)

Of course, depending on how well the document was prepared, clearing local overrides may make more changes than you anticipated …

In Final:Show Markup, I see the balloon revisions. When I choose Final, the balloon comments go away, but the strikethrough revisions are still there. I tried the Ctrl-spacebar and it takes the strikethrough out but the text is still there in a smaller font. I'm starting to wonder if this is due to compatbility as I think originally this was a 2003 document and someone saved as a 2010 document now.

Office 2003/2010 compatibility is not an issue here. Rather, the Ctrl-spacebar effect demonstrates that the affected changes were done manually and not using Track Changes. You could use Find/Replace to delete all strikethrough text and possibly one or more other Find/Replace operations to reformat the 'inserted' text.

__________________
Cheers,
Paul Edstein
[Fmr MS MVP - Word]

Thank you for your reply. I did try the find/replace and Word could not "find" the strikethrough text. I am really baffled

Can you attach a document to a post with some representative data (delete anything sensitive)? You do this via the paperclip symbol on the 'Go Advanced' tab.

__________________
Cheers,
Paul Edstein
[Fmr MS MVP - Word]

As I said, clearing local overrides may make more changes than you anticipated … especially if someone else prepared the document you're now trying to update.