Ctrl+Shift+C and V not working

[Ulodesk]

I was giving a class to some colleagues over the web this morning, including a demonstration of the built-in Format Painter shortcuts. One associate could not get them to work, although her clickable Format Painter works.



In attempting to track down the problem, I discovered that Format Painter is not listed in the Keyboard shortcuts customization in either the Home tab or All Commands. Anyone know where to find it, or, otherwise, what lurking gremlin might be causing the problem? I didn't ask, but she might be using a laptop, if that makes any difference; I recall vaguely that the Alt or Ctrl on the left doesn't always function exactly as its twin on the right.