Whenever I try to save anything in Excel, Word, or Access onto a floppy disk it hangs up the system immediately. I left it alone for 10 minutes and it just sat there and said it was saving but never does. When I try end the task I get this error...



"This program cannot be closed. If it is being debugged, please resume it or close the debugger first."

I thought this could have been a hardware error but I can save to the floppy drive on everything that's not MS Office related like Notepad, Wordpad, MS Paint, etc.

This is also related to a specific PC model...the Pentium 4 IBM Netvista (model 6794-11U). I work in a hospital and we use all kinds of PCs here
(Dell, HP, IBM, etc) and this problem only seems to happen on the IBM Netvistas. The problem kind of sprung up suddenly and now it's affecting the whole hospital staff that are using the IBMs. I've done a lot of research on this problem and have come up with nothing. I've fully updated the Windows updates and Office updates but that didn't change anything either.

If you are also using Windows 2000 then a recent update 'broke' the ability to save files to a floppy.

There is fix available which can be obtained by contacting Microsoft at: 1-800-936-4900 ( Press 3 for Hotfix support)

If you are outside the US use this link to find a phone number: http://microsoft.com/worldwide

Tell them you are calling to obtain the hotfix described in KB 904368 (currently not published) and they should set you up with the fix. Note hotfixes are free and you should not incur any charges.

I spent an hour on the phone with Microsoft support yesterday to acquire the hotfix for this problem but was told that the KB 904368 did not exist. Since it took them an entire hour to arrive at this conclusion, I'd like to think they were just poorly informed/trained.

Could you confirm that this is correct? Thanks in advance!

The information provided did say that the article had not yet been published.

Office programs may stop responding when you save a new file to a floppy disk drive on a Windows 2000-based computer that has Update Rollup 1 for Windows 2000 SP4 installed

View products that this article applies to.

Article ID : 904368
Last Review : November 17, 2005
Revision : 4.0

SYMPTOMS
On a Microsoft Windows 2000-based computer that has Update Rollup 1 for Windows 2000 Service Pack 4 (SP4) installed, Microsoft Office programs may stop responding when you save a new file to a floppy disk drive. For example, when you save a new Microsoft Word document to a floppy disk drive, Word may stop responding.
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RESOLUTION
To resolve this problem, use one of the following methods.
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Method 1: Install version 2 of Update Rollup 1 for Windows 2000 SP4
To install version 2 of Update Rollup 1 for Windows 2000 SP4, visit the following Microsoft Web site:
http://www.microsoft.com/downloads/d...DisplayLang=en (http://www.microsoft.com/downloads/d...DisplayLang=en)
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Method 2: Install the 904368 update
To install a specific update that resolves this problem, download and install the following file.

The following file is available for download from the Microsoft Download Center:

Download the Update for Windows 2000 (KB904368) package now. (http://www.microsoft.com/downloads/d...6-910be4ddcbbc)

For more information about how to download Microsoft support files, click the following article number to view the article in the Microsoft Knowledge Base:
119591 (http://support.microsoft.com/kb/119591/) How to obtain Microsoft support files from online services
Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help prevent any unauthorized changes to the file.
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STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
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MORE INFORMATION
For more information about how hotfix packages are named, click the following article number to view the article in the Microsoft Knowledge Base:
816915 (http://support.microsoft.com/kb/816915/) New file naming schema for Microsoft Windows software update packages
For more information, click the following article number to view the article in the Microsoft Knowledge Base:
824684 (http://support.microsoft.com/kb/824684/) Description of the standard terminology that is used to describe Microsoft software updates
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