Office programs may stop responding when you save a new file to a floppy disk drive on a Windows 2000-based computer that has Update Rollup 1 for Windows 2000 SP4 installed

View products that this article applies to.

Article ID : 904368
Last Review : November 17, 2005


Revision : 4.0

SYMPTOMS
On a Microsoft Windows 2000-based computer that has Update Rollup 1 for Windows 2000 Service Pack 4 (SP4) installed, Microsoft Office programs may stop responding when you save a new file to a floppy disk drive. For example, when you save a new Microsoft Word document to a floppy disk drive, Word may stop responding.
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RESOLUTION
To resolve this problem, use one of the following methods.
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Method 1: Install version 2 of Update Rollup 1 for Windows 2000 SP4
To install version 2 of Update Rollup 1 for Windows 2000 SP4, visit the following Microsoft Web site:
http://www.microsoft.com/downloads/d...DisplayLang=en (http://www.microsoft.com/downloads/d...DisplayLang=en)
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Method 2: Install the 904368 update
To install a specific update that resolves this problem, download and install the following file.

The following file is available for download from the Microsoft Download Center:

Download the Update for Windows 2000 (KB904368) package now. (http://www.microsoft.com/downloads/d...6-910be4ddcbbc)

For more information about how to download Microsoft support files, click the following article number to view the article in the Microsoft Knowledge Base:
119591 (http://support.microsoft.com/kb/119591/) How to obtain Microsoft support files from online services
Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help prevent any unauthorized changes to the file.
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STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
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MORE INFORMATION
For more information about how hotfix packages are named, click the following article number to view the article in the Microsoft Knowledge Base:
816915 (http://support.microsoft.com/kb/816915/) New file naming schema for Microsoft Windows software update packages
For more information, click the following article number to view the article in the Microsoft Knowledge Base:
824684 (http://support.microsoft.com/kb/824684/) Description of the standard terminology that is used to describe Microsoft software updates
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