Hard to believe but I managed to not succeed despite your thorough instructions.

I reset the left margin from .25 to 0. And I thought the 'special' was not an issue since there is just white space to the right of 'special:' and 'by:'.

I suspect the problem arose when I exited Word. I was not prompted to save the Normal template but to doc1--which I did. So when I load a new blank page the problem still remains and if I load doc1 I'm fine.

So what's the trick to get Word to prompt the Normal template after making the changes or Save As this corrected doc1 as the Normal template?

Mark