Microsoft Office Forums

Go Back   Microsoft Office Forums > >

Reply
 
Thread Tools Display Modes
  #1  
Old 08-21-2012, 12:03 PM
rocketbeta rocketbeta is offline Word 2003 "The information you were working on might be lost" constant error message Windows 7 64bit Word 2003 "The information you were working on might be lost" constant error message Office 2007
Novice
Word 2003 "The information you were working on might be lost" constant error message
 
Join Date: Aug 2012
Posts: 1
rocketbeta is on a distinguished road
Question Word 2003 "The information you were working on might be lost" constant error message

Hi all, need help troubleshooting the following issue:

When starting Word 2003 (WinXP), the user gets the error

"The information you were working might be lost. Microsoft Office Word can try to recover it for you.

[Checkbox] Recover my work and restart Microsoft Office Word."

This error message comes up every time Word is openend. The only way we can start Word is in safe mode.

The MS support forums suggest deleting/renaming the Normal.dot file, but I could not find it in the directory (C:\Documents and settings\<user>\Application Data\Microsoft\templates). I did a search for the file (*.dot) and could not find a Normal.dot file. Even when copying and pasting a new Normal.dot file from the server into that directory, it did not correct the problem.

Second, tried to modify the registry per the instructions, but could not locate the "Data" folder. (HKEY_CURRENT_USER\software\Microsoft\Office\11.0\W ord\Data). The folder itself did not exist, so I could not edit that registry entry.

Third, tried to clear the Startup folder (C:\Documents and Settings\<user>\Application Data\Microsoft\Word\Startup) but the folder was already empty.

Fourth, in the options menu, I found and navigated to where recovery files are saved to (don't remember the file path) and found a temp file that I believe Word was trying to recover. I deleted that temp file leaving the folder empty, but upon starting Word I still received the same file recovery error message.

Some additional information, I believe the error is with the user's profile and not with Word because when other users log onto the machine, Word starts up just fine. The problem didn't always exist, but the user doesn't know what changed or could have caused it.



Other additional information, users have roaming profiles set up where their desktop, documents, and settings are pulled from the shared drive wherever they log in at.

Thanks, I really appreciate any help or suggestions. This problem is really kicking our butts over here.
Reply With Quote
  #2  
Old 08-21-2012, 02:54 PM
Stefan Blom's Avatar
Stefan Blom Stefan Blom is offline Word 2003 &quot;The information you were working on might be lost&quot; constant error message Windows 7 64bit Word 2003 &quot;The information you were working on might be lost&quot; constant error message Office 2010 32bit
Moderator
 
Join Date: Aug 2011
Posts: 3,439
Stefan Blom is a glorious beacon of lightStefan Blom is a glorious beacon of lightStefan Blom is a glorious beacon of lightStefan Blom is a glorious beacon of lightStefan Blom is a glorious beacon of lightStefan Blom is a glorious beacon of light
Default

See Troubleshoot problems that occur when you start or use Word 2010, 2007, or 2003.
__________________
Stefan Blom
Microsoft Word MVP
Reply With Quote
Reply

Tags
startup, word 2003

Thread Tools
Display Modes


Similar Threads
Thread Thread Starter Forum Replies Last Post
"! Cannot download the Information you requested" kjxavier Excel 8 03-14-2012 07:15 AM
Word 2003 &quot;The information you were working on might be lost&quot; constant error message Error Outlook 2003 " Receive much mail the same at the same time" nhat2nhat2 Outlook 1 09-26-2011 11:10 PM
PP hangs" "contacting the server for information" Mr_Canoehead PowerPoint 2 08-20-2011 07:58 PM
Word 2003 &quot;The information you were working on might be lost&quot; constant error message Word 2003 document suddenly "locked for editing" by me lisa801 Word 3 07-08-2011 10:11 PM
Word 2003 &quot;The information you were working on might be lost&quot; constant error message MYOB and "Item.Send error" Outlook message peter_lambros Outlook 1 12-06-2008 08:24 AM

Other Forums: Access Forums - Senior Forums

All times are GMT -7. The time now is 02:45 PM.


Powered by vBulletin® Version 3.8.11
Copyright ©2000 - 2020, vBulletin Solutions Inc.
Search Engine Optimisation provided by DragonByte SEO (Lite) - vBulletin Mods & Addons Copyright © 2020 DragonByte Technologies Ltd.
MSOfficeForums.com is not affiliated with Microsoft