Hi
Hopefully someone can help me. I am running Office 2007. When I open Word it hangs at the splashscreen so I have to kill it off in the task manager. When it is killed off, if I then go and delete the normal.dotm file and restart Word, it loads fine. However, when I quit Word and try and restart it, the same error occurs and it hangs again.
The same symptom is being seen with Outlook as well, but using the normalemail.dotm instead. when I delete this template I can then successfully start Outlook - however when I restart it Outlook hangs.

I can start Word with the/a option successfully.



I can only assume that the two templates (nornal.dotm and normalemail.dotm) are becomming corrupt in some way when they are created, thereby affecting subsequent launches of Word and Outlook.

Has anyone got any idea of how to fix this issue? It's driving me mad at the moment. I've even had to create a script to delete the .dotm files after Word and Outlook have been closed. Any help would be greatly appreciated.

I had exactly the same problem today with MS Office 2007 running on Vista platform. Removed and re-installed Office 2007 to no avail. Also download a tool to remove all traces of Office 2007 before re-installing. Then decided to try Office 2003 as a test and went a bit further than the initial Word splash screen but hung on the document screen and reporting 'Scanning for Viruses' on the bottom left. I then discovered the Norton Internet Security was not running correctly. I removed the Norton and re-installed and that fixed the original issue. Put Office 2007 back on and all is fine now.