#1
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trying to open a word 2010 document and opens the file conversion window
Trying to open a particular word document in word 2010, I get the following problem: the document opens and displays the 'file conversion window'. even though I select other coding it will not display the document.
This is using a Win 7 pro machine with Office 2010. See attached |
#2
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The document is probably damaged. Have you tried Open and Repair?
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Stefan Blom Microsoft Word MVP Microsoft 365 apps for business Windows 11 Professional |
#3
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A bit of background information on the problem.
Hi Stefan,
Yes, I have tried your suggestion. The file is not corrupt, I can open it on other machines ok. The document is a job application and they are created by an hosting company through a browser and saved has a word document and then sent out via email attachment and some members of staff get the attached message and cannot open them, but some members can. We use a mixture of Win XP and Win 7 Pro and I have seen the document problem on both operating systems. I have tried the following: repair office, uninstalled and re-installed, your suggestion along with trying to open in a txt document. I hope this as made things a little clearer. Cheers Alec |
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