Trying to open a particular word document in word 2010, I get the following problem: the document opens and displays the 'file conversion window'. even though I select other coding it will not display the document.

This is using a Win 7 pro machine with Office 2010.



See attached

Attached Files

word=problems.doc (176.5 KB, 8 views)

The document is probably damaged. Have you tried Open and Repair?

__________________
Stefan Blom
Microsoft Word MVP

Microsoft 365 apps for business
Windows 11 Professional

Hi Stefan,

Yes, I have tried your suggestion. The file is not corrupt, I can open it on other machines ok. The document is a job application and they are created by an hosting company through a browser and saved has a word document and then sent out via email attachment and some members of staff get the attached message and cannot open them, but some members can.
We use a mixture of Win XP and Win 7 Pro and I have seen the document problem on both operating systems. I have tried the following: repair office, uninstalled and re-installed, your suggestion along with trying to open in a txt document.

I hope this as made things a little clearer.

Cheers
Alec