#1
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Word not saving
A calamitous business. Acres of work lost. Premature baldness. Weeping.
When I try to save, a save as box appears (with name of existing file in box). Clicking save again from there just reproduces the save as box. I tried saving as a new filename, and this it appeared to happily accept. To be on the safe side, I copied the entire document into a blank document and saved that as a new file. I closed Word. It asked me if I wanted to keep the contents of the clipboard. Like a fool, I said no. (I had saved it as two separate files, after all.) When it came to loading up those files again, they were nowhere to be found. The automatic shortcuts to those files in Recent Documents and the taskbar confirmed they were missing. An entire day's work. After that, save worked fine for a couple of days. Now it has started doing it again. The only way I can think of not to lose all my work is to copy into a txt file. Then after Word has screwed everything up, I can use the text file in file compare to log the edits and try to unscrew everything. Still time consuming. Somebody please help. |
#2
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Update. Now, when I save the file under new name, it creates a blank file.
To be clearer, when I choose Save, the status bar shows Word saving the file, but then stops about 2/3 along and then brings up the save as box. If I save as new file, it does the same, and then brings up the Save As box with the old file name. But creates the new file as blank. |
#3
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Can't believe no one on this forum has anything to say on this!
"Your software is shredding my work on a daily basis." [Dead silence] |
#4
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Hi catseye,
I note you're running Office in 64-bit mode. Are you aware that various addins are not compatible with that? Do you have any addins installed? PS: Given the Easter break, people might have been doing other things - this is a volunteer forum, after all. As well, your mulitple replies to your own post gave the impression to anyone who didn't open the thread to read it that there was some ongoing discussion - probably involving someone who was providing help. If I see such threads, I tend to leave whoever might be handling it to do so while I go and tend to other posts with no response. Merely adding 'Bump' posts (which I've now deleted), simply gives the wrong impression about how active the dicussion in a thread might be.
__________________
Cheers, Paul Edstein [Fmr MS MVP - Word] |
#5
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Thanks for the reply. I take your points and sorry for the petulance.
I have run word in safe mode and also disabled all com addons, but the problem seems to be getting worse. Even a hard reboot doesn't stop it. At the moment, I am - sometimes - able to save work in small temporary files. So size may be an issue. But often even those won't save, so am forced to paste into a txt file. I have done an install repair to no avail. At the moment, I'm thinking it will have to be either a complete reinstall or hard disk reformat. |
#6
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Have you tried repairing Word? You do this via 'Programs & Features' in the Windows Control Panel.
__________________
Cheers, Paul Edstein [Fmr MS MVP - Word] |
#7
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Yes, as stated in last post, I have tried repairing.
I have also discovered all my macros have disappeared!!! Please can someone explain what on earth is going on, because a lot of my work is being destroyed here, and it feels like Word is giving me a kicking. |
#8
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Your macros were most likely stored in Word's Normal.dot(m) template. If you re-named that as per the troubleshooting directions, they'll still be in the re-named file. To get access to them again, simply delete the new Normal.dot(m) template and change the re-named one's name back again.
Since the repair apparently didn't work, try the further approaches suggested here: http://support.microsoft.com/kb/921541 and http://word.mvps.org/FAQs/AppErrors/...artingWord.htm to (hopefully) track down and solve the problem.
__________________
Cheers, Paul Edstein [Fmr MS MVP - Word] |
#9
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Trouble shooting guides didn't work, but thanks anyway.
I have now uninstalled Word, and reinstalled. It is still not saving. Please, does anyone have any ideas, because I can't work. |
#10
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Okay, I really, really, really need some help here.
I have completely reformated my pc to initial configuration. I have so far reinstalled: - Office - Avast antivirus - Opera ... and nothing else. I have copied across the basic contents of my old libraries. And nothing else. And Word is STILL not saving. This has only been happening with Word. There is plenty of disk space. Plenty of memory. I just can't even think what is going wrong. |
#11
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Hi catseye,
Did Office work before you installed Avast & Opera and before you copied across your old libraries? Do other Office apps work properly?
__________________
Cheers, Paul Edstein [Fmr MS MVP - Word] |
#12
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Cross-posted at: http://www.techsupportforum.com/foru...ng-639449.html
For cross-posting etiquette, please read: http://www.excelguru.ca/content.php?184 It seems a lot of support effort is being invested in both forums trying to help someone who rushes ahead and does things (eg reformatting & reinstalling stuff) that haven't been suggested, thereby adding to the woes (lost macros).
__________________
Cheers, Paul Edstein [Fmr MS MVP - Word] |
#13
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Sorry about cross posting. I posted here, but when no one originally answered, I had to try another site.
I reformatted only after trying all the advice given here and the other site. If nothing else, reformatting has shown the problem to be with certain documents. For instance, copying/pasting the contents of one doc into a blank doc and saving produced the same problem. But copying/pasting one chunk at a time into a blank doc produced a file which now saves. But for how long? The original document is still not saving, and yet is, on the face of it, identical with the copy. |
#14
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Hi catseye,
This is the first indication you've given that the problem concerns a particular document, and not all documents. There's a huge difference between Word not saving at all, and being unable to save a particular document (including when portions of it are copied to another file). Quite obviously, the processes for dealing with a corrupt document, which is what problems saving a single document indicate, aren't going to be addressed by trying to fix Word... In most cases, problems with a corrupt document can be fixed by inserting a new paragraph at the very end of the document, then copying & pasting everything except that new last paragraph into another document. You may have to manually re-create the page layout & headers & footers for the copy's last Section. You can then close the problem document and save the copy over it. FWIW, it is rare that reinstalling Word, let alone rebuilding a system from scratch, will achieve anything that the other links I've referred you to (plus a couple I haven't) won't. Indeed, reinstalling Word (without rebuilding a system from scratch) won't fix some of the problems addressed in those links.
__________________
Cheers, Paul Edstein [Fmr MS MVP - Word] |
#15
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It isn't just one document though. It's several. It seemed to be related to size, but then it sometimes happened with much smaller files. (Those smaller files were day's work files pasted from a problem document, so very probably had that rogue end paragraph. I'll try your fix. Thank you for your help. And sorry again for breach of etiquette.
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