Heading numbering anomaly

[Ulodesk]

I’m having an issue with heading numbering disappearing in copies of a document sent to a couple of team members. These are .docx files from a custom template I created recently in 2010. I double-checked my heading set-up procedure with Shauna Kelly’s instructions for lists, having learned that lesson a couple of years ago. This is the first reported problem with any docs based on the template.


The user I've spoken with is running Office 2007. When he first reported the issue, he had “Save documents to 97-2003” in his Options. I had him restore the docx setting and reboot.



I am attaching the .doc he first returned to me, somewhat stripped down. Note the difference between the numbered Heading 2 in the body and the non-numbered Heading 2 in the Styles pane. Also, the odd numbering of Heading 4 in both places.


Since his reboot (to no avail), I have sent him three tests:
1. Original .docx document again
2. A .doc document with a similar heading set-up created in 2007
3. A new .docx document based on the 2010 template but with headings created fresh and individual paragraphs of text brought over unformatted.
Results as reported:
1. Numbers of headings 1 and 3 disappear; only the heading text is there; ditto, when updating the TOC, reflecting same. Numbers of headings 2 and 4 are fine.
2. Headings are fine


3. Numbers on headings 1-3 are missing, four is gone. This is what happened originally to bring the issue to my attention.
The variability of result leads me to think that perhaps something is wrong on his machine. I am unable to replicate the problem.
I’d be grateful for any insights. I have not asked to run Word repair yet, in case there is something wrong with the doc (template) that I ‘m missing.