Envelope Printing is off target - need help please!

[mylan]

Using 2010 Office Word (prior to that 2007 then 2003) and all of a sudden my envelopes are not printing properly. I called my printer company, Brother HL-2140 and after quite a bit of trying, they felt that it probably was caused by an upgrade in Microsoft.
So - can anyone give me any suggestions? I have an envelope saved in Word that I have always used, I use a manual setting and only 1 at a time. The envelope prints BUT the print is not placed properly on the envelope at all...


Thanks.

[JimP]

Just curious but, what is wrong with the envelope process within Word (Mailing Ribbon|Envelopes)? Particularly if you are doing them one-at-a-time.

[mylan]

When I set it to envelopes, they print the name and address at the top of the envelope. I called the printer company and they checked all the settings - they are correct.