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  #1  
Old 11-26-2008, 06:19 AM
jievie_2000@hotmail.com jievie_2000@hotmail.com is offline
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Word crashes when using file dialog
 
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Default Word crashes when using file dialog


Whenever I do an operation in Word that results in a file dialog popping up, word crashes (the file dialog gets gray) and after a few seconds, the message 'Microsoft Office Word has stopped working' appears... After that the application closes (after having questionned whether I want to close or restart the application).
I also have the same problem in Outlook, but not in powerpoint and excel.

I'm working with Office 2007 running on a Vista machine. I've been working with it for more than 2 months without any problems, but this morning after startup the problem came up.

Thx for your help!!
J.
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  #2  
Old 11-26-2008, 07:12 AM
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Matrix Matrix is offline Word crashes when using file dialog Windows 10 Word crashes when using file dialog Office 2010
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Have you added any network drive recently? Is it fast to open Windows Explorer?
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Old 11-26-2008, 07:31 AM
jievie_2000@hotmail.com jievie_2000@hotmail.com is offline
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Word crashes when using file dialog
 
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Default Problem Solved!

I finally did solve the problem.

Before I created the thread, I already renamed Word's options and data folders in the registry. Without any result.

But afterwards, I also renamed the add-in folder, and that fixed the problem!!


Kind regards,
J.
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Old 11-26-2008, 07:37 AM
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Matrix Matrix is offline Word crashes when using file dialog Windows 10 Word crashes when using file dialog Office 2010
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Glad to know you solved the problem, thanks for posting your solution.
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  #5  
Old 12-10-2008, 02:04 PM
mencik mencik is offline
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Quote:
Originally Posted by jievie_2000@hotmail.com View Post
I finally did solve the problem.

Before I created the thread, I already renamed Word's options and data folders in the registry. Without any result.

But afterwards, I also renamed the add-in folder, and that fixed the problem!!


Kind regards,
J.
Can you explain in more detail what you did?

Were Word's setting in the registry wrong? If so, how did you know what to fix it to?

Or did you just rename them randomly and let Word fix itself?

I have the same issue and have tried everything, including uninstalling, wiping everything to do with MS Office from the registry, and reinstalling. I still have the same problem. Start Word, Go to open a file, and crash.
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  #6  
Old 07-27-2009, 09:54 AM
buggingme buggingme is offline Word crashes when using file dialog Windows XP Word crashes when using file dialog Office 2007
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MS OFFICE 2007 (Word,Excel,PowerPoint) - crash/close/bug/problem - when DIALOG BOX launched...while opening files, inserting images, saving files,...
================================================

SOLUTION: adjust the folder settings, probably depending on what your personal changes there...
1) set the icon size || CONTROL PANEL - Display - View Tab - Advanced - in the left drop down menu set ICON - set size to some fix value (example 36). (This solved the problem for me. Because I changed the size of icons in some directories, and that's when the problems started.)
2) if 1) doesn't work, reset the folder settings || CONTROL PANEL - Folder Settings - in General Tab - click the only button to reset folder settings
3) if that isn't enough just reset the folder settings and behaviour as at the beginning

================

In my case, MS OFFICE worked fine, till I changed the view options and behavior of folders (size of icons, view icons in directory ICON/THUMBNAIL/DETAILS/... ..). At first MS WORD would crash each time I wanted to insert an image - at the moment the DIALOG BOX launched. After changing settings further it started to crash each time I wanted to open a file in MS EXCEL, and so on....

Probably the problem is that the launched DIALOG BOX belonging to MS OFFICE is confused about the folder view settings in WINDOWS XP (and maybe behaviour, didn't check it) of the folder that should be displayed in the DIALOG BOX of MS OFFICE. For example, in my case insert image in MS WORD crashed because of the folder settings in WINDOWS XP of exactly the folder that should be displayed in the launched DIALOG BOX of insert image in MS WORD.

Didn't try to figure out all the details...
Uninstalling MS OFFICE didn't work!
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