You have a non-recommended setup. Using a Normal template on a network drive is likely to cause stability and speed issues.

And most likely you are doing this so users are sharing the same Normal template which is a REALLY bad idea, not least because the first person in there locks it for everyone else. It only takes one user in the company to have Word open and an administrator can no longer make changes to the file.

What happens when people use Word when not on the network or on a slow network connection?

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Andrew Lockton
Chrysalis Design, Melbourne Australia