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Old 11-01-2016, 01:11 PM
ptmuldoon ptmuldoon is offline Remove/Change Doc Template Windows 7 64bit Remove/Change Doc Template Office 2013
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Default Remove/Change Doc Template

Internally here at work, we use/have a blank macro enabled template dotm file that users start with in creating a new client report. But what we are randomly seeing from some of our clients is that when we email them the docm word document that some seem to be unable to open the file (or at least very very slow in opening). I'm unsure if that could be different word settings or something else.

In some google research and trial and error guessing game to trouble shoot the issue, it appears the cause is likely due to the new docm file that is created retains the file path of the original template. I can see it in the Developer Tools | Document Template, and that template path is technically a mapped network location in our office. So it seems for some (not all) clients than when they open the file, Word is trying to reference that server location.

I'm ok with Excel vba, but still struggle on the Word side. But is there a way when saving your newly created docm file from a template to remove the reference to the original dotm template file and replace with it a normal.dot file?

I will try and look myself later in the week (as it not a pressing issue), but though I would ask first as well.



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PT
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Old 11-01-2016, 03:36 PM
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macropod macropod is offline Remove/Change Doc Template Windows 7 64bit Remove/Change Doc Template Office 2010 32bit
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The slow opening is caused by Word trying to access your template on a networked system (which includes systems connected to the internet). The solution is for you to change the attached template to 'Normal' before sending the document. You can do that via Document Template>Attach on Word's Developer tab. Doing this to all documents based on your template is undesirable, as it means they no longer have access to any of the code, etc. upon which they're based.
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Old 11-01-2016, 09:46 PM
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gmayor gmayor is offline Remove/Change Doc Template Windows 10 Remove/Change Doc Template Office 2016
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If the users completing the report are not the clients receiving it, then do those clients need the macros? If not it would be better to use the template with the macros required to create the report to produce a DOCX format file for the clients (better still a PDF format file), neither of which should have any need to 'call home'.
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Old 11-02-2016, 02:49 PM
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macropod macropod is offline Remove/Change Doc Template Windows 7 64bit Remove/Change Doc Template Office 2010 32bit
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Quote:
Originally Posted by gmayor View Post
If the users completing the report are not the clients receiving it, then do those clients need the macros? If not it would be better to use the template with the macros required to create the report to produce a DOCX format file for the clients (better still a PDF format file), neither of which should have any need to 'call home'.
Even docx files exhibit this behaviour, hence the need to change template in such cases before sending.
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