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  #1  
Old 10-25-2010, 06:27 AM
maxoys45 maxoys45 is offline Visio random crash? Windows 7 Visio random crash? Office 2007
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Default Visio random crash?

Hello, just registered so i hope this is the right place for this...

A work colleague of mine is having trouble with her copy of Visio.

Its a strange bug/error and because of that im having no luck with google searches.

When using the software, if she attempts to paste anything (a copied item, copied text etc.) the programs crashes and windows closes it.

I have removed visio and the whole office suite to try and resolve the issue but it just happens again and again.

Any idea of what to do? (formatting is only a last resort really..)



Thanks,

Max
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  #2  
Old 10-25-2010, 08:42 AM
Kimberly Kimberly is offline Visio random crash? Windows 7 Visio random crash? Office 2010 (Version 14.0)
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It sounds like the known issue that was caused by the Send to bluetooth add-in, but was fixed by Service Pack 2.

Check to see if the friend has SP2. Alternatively, remove the bluetooth add-in.
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Old 10-25-2010, 08:48 AM
maxoys45 maxoys45 is offline Visio random crash? Windows 7 Visio random crash? Office 2007
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she is using windows7? is there a service pack 2 for win7?

i will remove the bluetooth addon anyway just in case, will report if it works or not.
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Old 10-25-2010, 09:12 AM
Kimberly Kimberly is offline Visio random crash? Windows 7 Visio random crash? Office 2010 (Version 14.0)
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The service pack is for Visio 2007, not the operating system.
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Old 10-25-2010, 09:14 AM
maxoys45 maxoys45 is offline Visio random crash? Windows 7 Visio random crash? Office 2007
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ah right, my mistake i'll give it a go, thanks
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  #6  
Old 10-25-2010, 09:15 AM
Kimberly Kimberly is offline Visio random crash? Windows 7 Visio random crash? Office 2010 (Version 14.0)
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You can test if it is an add-in:
Tools > Trust Center > click Add-ins
In the Manage list, choose COM Add-ins, and then click Go.
Untick the check boxes for all the add-ins in the Add-Ins available list
Click OK
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