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  #1  
Old 04-06-2023, 02:45 PM
groston groston is offline Visio 2010 Premium keeps crashing Windows 7 64bit Visio 2010 Premium keeps crashing Office 2010 32bit
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Question Visio 2010 Premium keeps crashing

I have had Visio 2010 Premium, on my Windows 7 machine, for many years and it has been great. However, recently there are some issues. The simplest way to cause the issue takes just these steps:
  1. Create a new drawing
  2. Drag a shape, like a circle, onto the canvas
  3. Select Fill->Fill Options and change the fill pattern to anything and Visio crashes.
Looking in the Event Viewer, this is the error I see for the crash:
Quote:
Faulting application name: VISIO.EXE, version: 14.0.7266.5000, time stamp: 0x602c30e7
Faulting module name: USER32.dll, version: 6.1.7601.24546, time stamp: 0x5e323fb0
Exception code: 0xc0000005
Fault offset: 0x0006abda
Faulting process id: 0x6ec


Faulting application start time: 0x01d968cca31cffed
Faulting application path: C:\Program Files (x86)\Microsoft Office\Office14\VISIO.EXE
Faulting module path: C:\Windows\syswow64\USER32.dll
Report Id: f1df0e4e-d4bf-11ed-a22e-4061862e3b0b
So, I decide to look at user32.dll and I found multiple copies. Here are the details:
C:\Windows\erdnt\cache64 - 2010-11-20, 1,000,128 byte, V6.1.7601.17514
C:\Windows\erdnt\cache86 - 2010-11-20, 833,024 byte, V6.1.7601.17514
C:\Windows\system32 - 2020-01-29, 1,010,688 byte, V6.1.7601.24546
C:\Windows\syswow64 - 2020-01-29, 834,560 byte, V6.1.7601.24546

What strikes me as odd are that there are multiple versions and that two of them are a decade newer than the others. I am wondering if I were to replace the newer version of user32.dll with the older version if that might resolve the issue? Any thoughts and/or suggestions?


p.s. I just ran this same version of Visio on a Windows 10 machine and the version of user32.dll is very different there, and it ran without issue.
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Old 04-06-2023, 05:34 PM
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Guessed Guessed is offline Visio 2010 Premium keeps crashing Windows 10 Visio 2010 Premium keeps crashing Office 2016
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Your guess is probably better than mine...

It doesn't look like too big a drama to test the old version. Or grab the version off the other machine and give that one a try too.

An outside option might be to see if the monitor drivers are up to date - the crash may be related to the monitor driver.
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Old 04-07-2023, 09:38 AM
groston groston is offline Visio 2010 Premium keeps crashing Windows 7 64bit Visio 2010 Premium keeps crashing Office 2010 32bit
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I figured that I would try copying the older versions into System32 and SysWOW64. I copied the older files to the desktop, renamed them to old<dir>_user32.dll, and then moved them into System32 and SysWOW64. I know that these are protected files, so I rebooted into safe mode and cd’ed to the System32 folder. My plan was to delete the user32.dll file (yes, I first copied it someplace safe) and then rename the old<dir> file. However, when I tried to deleted user32.dll, I was told “Access denied”. Now what can I try?
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Old 04-28-2023, 01:58 PM
groston groston is offline Visio 2010 Premium keeps crashing Windows 7 64bit Visio 2010 Premium keeps crashing Office 2010 32bit
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I created a SLAX bootable USB drive, booted to SLAX, copied the older user32.dll files into their 'active' locations - but that did nothing. Exact same crash - now what do I try?

Last edited by groston; 04-28-2023 at 07:49 PM.
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