Microsoft Office Forums

Go Back   Microsoft Office Forums > >

Reply
 
Thread Tools Display Modes
  #1  
Old 12-18-2021, 09:04 AM
kidguitar kidguitar is offline After WIN update, shapes menu missing black lines from shape icons Windows 10 After WIN update, shapes menu missing black lines from shape icons Office 2019
Novice
After WIN update, shapes menu missing black lines from shape icons
 
Join Date: Dec 2021
Location: Rehoboth Beach, DE
Posts: 4
kidguitar is on a distinguished road
Exclamation After WIN update, shapes menu missing black lines from shape icons

Hello,

After WIN update (either 15-DEC- 2021 or 12-DEC-2021) for WIN 10 "and" WIN 11, the "black lines" for all ICONs in the Shapes Menu of Visio 2019 are deleted/missing! This appears to be a fatal error in MS code, and needs to be updated. The shapes themselves are fine when placed onto Visio Drawing. This problem affects both the "built in" basic shape icons and any custom shape icons as shown:

Basic shape example and Custom shape example are attached.

I have Visio 2019 local version on two separate computers (installed all WIN updates, all Office updates, all Visio 2019 updates)(even the new Office/Visio ones yesterday) as follows:



DESKTOP COMPUTER:
Windows 10 Pro:
ver. 21H1,
build 19043.1415,
experience pack 120.2212.3920.0,
Visio 2019:
ver. 2111,
build 14701.20262.

LAPTOP COMPUTER:
Windows 11 Home,
ver. 21H2,
build 22000.376,
experience pack 1000.22000.376.0,
Visio 2019:
ver. 2111,
build: 14701.20262.

THINGS THAT DIDN'T WORK
1. Repair (both local and online) for both computers failed to execute
2. Roll back (through system restore) on both computers failed to execute and is not available.
3. Uninstall / Reinstall on both computers failed to solve problem.
4. Yes, a temporary work around is to put the shapes onto a blank Visio page or update my descriptions. But, this is a problem that needs to be fixed by MS.
5. Yes, its probably a problem with the registry that will be eventually fixed by MS, but I'm not going to update that now. I want to follow the eventual MS update to this issue or follow my workaround.

Thank you!
Kidguitar
Reply With Quote
  #2  
Old 12-27-2021, 02:18 AM
Paul Herber Paul Herber is offline After WIN update, shapes menu missing black lines from shape icons Windows 10 After WIN update, shapes menu missing black lines from shape icons Office 2019
Novice
 
Join Date: Aug 2019
Location: Farnborough, UK
Posts: 14
Paul Herber is on a distinguished road
Default

Ribbon File -> Options -> General

and ensure 'Enable Live Preview in Shapes Window' is ticked
Reply With Quote
  #3  
Old 12-30-2021, 06:33 AM
kidguitar kidguitar is offline After WIN update, shapes menu missing black lines from shape icons Windows 10 After WIN update, shapes menu missing black lines from shape icons Office 2019
Novice
After WIN update, shapes menu missing black lines from shape icons
 
Join Date: Dec 2021
Location: Rehoboth Beach, DE
Posts: 4
kidguitar is on a distinguished road
Default partially worked

Thanks for the tip Paul. Interestingly, I "did" have the "Enable Live Preview" originally checked. Now I realized that when I un-check that feature, the Shapes Menu appears to be rasterized versions of the shapes -- see attached pics. I tried all combinations of the check boxes, and this the only one that makes a difference. (Again, this happens on my WIN 10 desktop "and" my WIN 11 laptop, so I think this is an MS problem associated with one of the WIN updates).
Reply With Quote
  #4  
Old 05-18-2022, 07:07 PM
kidguitar kidguitar is offline After WIN update, shapes menu missing black lines from shape icons Windows 10 After WIN update, shapes menu missing black lines from shape icons Office 2019
Novice
After WIN update, shapes menu missing black lines from shape icons
 
Join Date: Dec 2021
Location: Rehoboth Beach, DE
Posts: 4
kidguitar is on a distinguished road
Smile Solved

It seems that the good folks at MS fixed this one! After the last update, the checkbox was unchecked, but now its back online!!
Reply With Quote
Reply

Tags
black lines missing, shapes menu, visio 2019

Thread Tools
Display Modes


Similar Threads
Thread Thread Starter Forum Replies Last Post
Icons present but desktop background missing after power cut Firefox1701 Office 3 03-26-2021 10:52 AM
After WIN update, shapes menu missing black lines from shape icons Lower left module icons missing? markg2 Outlook 1 09-19-2020 04:06 AM
Word v2010 SHAPES shape outline camellia1436 Drawing and Graphics 0 01-14-2019 11:05 PM
Outlook 2013 - missing blacklist and whitelist icons xstitchnheaven Outlook 0 09-23-2015 08:51 AM
Missing word icons office 2010 pro Dconine Office 0 07-25-2013 10:41 AM

Other Forums: Access Forums

All times are GMT -7. The time now is 11:10 AM.


Powered by vBulletin® Version 3.8.11
Copyright ©2000 - 2022, vBulletin Solutions Inc.
Search Engine Optimisation provided by DragonByte SEO (Lite) - vBulletin Mods & Addons Copyright © 2022 DragonByte Technologies Ltd.
MSOfficeForums.com is not affiliated with Microsoft