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Old 11-11-2021, 04:25 PM
nscelsi1 nscelsi1 is offline Visio 2019 freezing when using zoom Windows 10 Visio 2019 freezing when using zoom Office 2019
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Visio 2019 freezing when using zoom
 
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Angry Visio 2019 freezing when using zoom

I just recently ran into an issue after having Visio professional 2019 for about a year. When zooming in or out, the program goes not responding and maxes out my 16g of RAM. If I am able to close Visio when its not responding, RAM usage goes back to normal. I have never had this issue before until a few days ago. I would try to uninstall but I lost the key code and I dont want to have to buy the program again. Any help would be appreciated.
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Old 12-19-2021, 09:43 PM
kidguitar kidguitar is offline Visio 2019 freezing when using zoom Windows 10 Visio 2019 freezing when using zoom Office 2019
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Default check your MS account for license

hi there,
You can always donwnload your licensed copy of Visio 2019 from your MS account. I've done this at least 10 times. That's the big deal with 2019 vs 2016. For 2016, you needed your key code, for 2019, you always have it because its part of your ms account. There are other bugs, of course, but I'm pretty confident about this one.
https://account.microsoft.com/account

You can also repair. Goto applications and features > Microsoft Visio > Modify > Repair (try local and then online).

best!
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