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Old 06-14-2019, 08:27 PM
digitizernz1 digitizernz1 is offline Visio Pro 2019 - Hangs Using Keyboard Shortcuts Windows 10 Visio Pro 2019 - Hangs Using Keyboard Shortcuts Office 2019
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Default Visio Pro 2019 - Hangs Using Keyboard Shortcuts

I have a fresh install of Visio Pro 2019 64 bit on a Windows 10 Pro 64 bit PC running v1903. When I try to use the shortcut keys (CTRL, ALT, ARROW, SHIFT etc) after selecting a shape with my mouse, the app hangs. When I minimise and maximise, the hang is gone until I depress a keyboard key again. No issue on Office 2019 Pro. No issue with copy paste using the mouse. Tried a repair. Tried reinstalling twice. Tried Safe Mode. Nada. HELP!!!
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Old 08-02-2019, 04:45 PM
dburtis dburtis is offline Visio Pro 2019 - Hangs Using Keyboard Shortcuts Windows 10 Visio Pro 2019 - Hangs Using Keyboard Shortcuts Office 2019
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I have the same problem. After keyboard actions such as control-Z, any arrow function. Visio Pro 2019 freezes and can only be closed by using Task Manager. I noticed this after the update to Win 10 - 1903. I have Visio Pro 2013 on another computer and it works fine with Windows 10 - 1903. I have tried all the same remedies mentioned by digitizernz1 above with the same lack of improvement he discovered. I'm hoping this bug is sufficiently widespread that Microsoft will provide a fix soon.

I looked at Lucidchart to see how close to Visio it is (I was ready to move away from Visio because of this bug), but the first thing I tried (aligning a shape to another shape) moved both shapes instead of moving the second shape to agree with the first shape. And if you cant get on-line, you don't have access to your Lucidchart work.
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Old 08-24-2019, 11:42 AM
dburtis dburtis is offline Visio Pro 2019 - Hangs Using Keyboard Shortcuts Windows 10 Visio Pro 2019 - Hangs Using Keyboard Shortcuts Office 2019
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Default HarryStokman1 found the Band-Aid!

In another post, HarryStokman1 said disable the Keyboard setting for "Show suggestions as I type" (Windows key\Settings\Devices\Typing). That worked for me!! Of course it is just a Band-Aid to work around this bug in Visio, but at least I now can use this latest version. Thank you HarryStokman1.
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Old 08-30-2019, 04:28 AM
digitizernz1 digitizernz1 is offline Visio Pro 2019 - Hangs Using Keyboard Shortcuts Windows 10 Visio Pro 2019 - Hangs Using Keyboard Shortcuts Office 2019
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Thanks dburtis. I tried that and no luck I am afraid. I tried disabling, enabling and then disabling. No luck.
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Old 08-30-2019, 09:25 AM
dburtis dburtis is offline Visio Pro 2019 - Hangs Using Keyboard Shortcuts Windows 10 Visio Pro 2019 - Hangs Using Keyboard Shortcuts Office 2019
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Hi digitizernz1,

The Visio version I'm using is Microsoft Visio Professional 2019, Version 1907 (Build 11901.20218 Click to Run)

Under "About Visio" in the File/Account Menu, the version is further identified:
Microsoft Visio 2019 MSO (16.0.11901.20204) 64-bit
Product ID: 00417-53500-83546-AA561

I don't know if you are using the same version, but maybe this info will help find any differences in our versions (if any differences exist).
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