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  #1  
Old 10-03-2015, 08:43 AM
bob323 bob323 is offline Office 2016 Project 2013 Incompatibility Windows 10 Office 2016 Project 2013 Incompatibility Office 2016
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Default Office 2016 Project 2013 Incompatibility


I upgraded from Office 2013 to Office 2016. Unfortunately, the upgrade process removes/disables Project 2013. When I escalated to Customer Service and to Tech Support, they each said that this is a known problem and that the 'fix' is to simply order Project 2016 at the full retail price (no UPGRADE price available)! Are they kidding? The 'fix' is for me to spend another $500+ to get Project 2016! Does anyone know how to resolve this issue without having to revert back to Office 2013 OR purchasing a full price copy of Project 2016? Thx.
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  #2  
Old 10-07-2015, 03:15 AM
MBaehr MBaehr is offline Office 2016 Project 2013 Incompatibility Windows 7 64bit Office 2016 Project 2013 Incompatibility Office 2016
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Default Office 2016 Project 2013 Incompatibility

I have the same problem.
See the Link
https://support.office.com/de-de/art...rs=de-DE&ad=DE

Here Microsoft promised an upgrade for Project 2013 free of charge.But at the support nobody knows about it. The last link on thist page with more information is dead.
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  #3  
Old 10-08-2015, 03:40 PM
JulieS JulieS is offline Office 2016 Project 2013 Incompatibility Windows 7 64bit Office 2016 Project 2013 Incompatibility Office 2013
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see:See: http://blogs.technet.com/b/projectsu...i-upgrade.aspx
Specifically:
Now you know it is safe to upgrade – and also what features you can expect I will tell you about a couple of things of which you need to be aware.
1. You cannot mix versions if you are running click to run installations – so upgrading an Office ProPlus click to run install from 2013 to 2016 will want to uninstall and 2013 click to run products it finds – such as Project and Visio for example. You will need to update to the 2016 for these too.
2. You cannot mix click to run with msi based installers of the same version. This means you cannot run Microsoft Office 365 ProPlus (which is click to run) with an MSI based installation of Project Professional 2016. You could either change to Project Pro for Office 365, or get a click to run Project Professional 2016.
3. You can mix different versions and different install technologies – so running Project Professional 2013 (msi installation) is fine with Microsoft Office 365 ProPlus (‘16’ level – click to run)
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Old 10-08-2015, 11:36 PM
MBaehr MBaehr is offline Office 2016 Project 2013 Incompatibility Windows 7 64bit Office 2016 Project 2013 Incompatibility Office 2016
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Default Project 2013 Upgrade

What's about the upgrade of Project free of charge, Microsoft promised?
See the Link above.
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  #5  
Old 10-09-2015, 03:24 AM
JulieS JulieS is offline Office 2016 Project 2013 Incompatibility Windows 7 64bit Office 2016 Project 2013 Incompatibility Office 2013
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Did you follow the directions on:
https://support.office.com/de-de/art...rs=de-DE&ad=DE

Were you eligible for the free upgrade?

I do not work for, nor represent Microsoft - so all I can address is what it appears to say on the sites. (translated from German to English by Google.)
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  #6  
Old 10-09-2015, 04:59 AM
MBaehr MBaehr is offline Office 2016 Project 2013 Incompatibility Windows 7 64bit Office 2016 Project 2013 Incompatibility Office 2016
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Default Office 2016 Project 2013 Incompatibility

In this article is written, I should contact the answer desk. This is what I did already. But there nobody knows about it as I wrote before.
Do we get into a loop?
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  #7  
Old 11-02-2015, 06:28 AM
JulieS JulieS is offline Office 2016 Project 2013 Incompatibility Windows 7 64bit Office 2016 Project 2013 Incompatibility Office 2013
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See:
http://answers.microsoft.com/en-us/o...b-5a052bdc23cd
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