Remote stopped working in PowerPoint Presenter View

[Big Byte]

Hi everyone,



First post here.

I've been using MS Office for almost a year now, and ran into an issue this past Sunday that I can't seem to resolve.

I run MS Office on a 2020 M1 MacBook Pro and a 6th generation iPad. When presenting PowerPoint presentations, I use this Logitech R500 remote to advance the slides.

Everything was working fine, but this past Sunday the remote stopped working when using Presenter View (ie. clicking the remote would no longer advance the slides). I have attempted, to no avail, to troubleshoot the issue doing the following:

1. Changing the battery: although the indicator on the clicker didn't show that the battery was depleted, I put in a fresh battery anyway. That didn't work;
2. Powering off the iPad and started it up again: that also didn't work;
3. Turning Bluetooth off and then on again: that didn't work;
4. Re-pairing the clicker: I had the iPad "forget this device" and then paired it again with the iPad, but that didn't work either;
5. Connecting the clicker via USB: I used the USB dongle that comes with the clicker to connect to the iPad via USB, but that didn't work;
6. Performing software update on the iPad: I keep my devices relatively up to date, but updated my iPad to iOS 16.3.1. Still, that didn't work.

Since then, I've noticed the remote works when not in Presenter View (eg. when I'm on the "Home" or "Slide Show" tabs). As the remote does work, at times, I figure the issue is not with the hardware (ie. the MBP or the iPad) or the remote, but must be with the software (ie. PowerPoint). Perhaps I inadvertently changed a setting I was unaware of?

Anyway, this is a bit frustrating, so I'm turning to this forum in the hopes that this issue can be resolved.

Any idea what's going on or what I can do to resolve it?

Thanks

[rtech]

I just stumbled across this post tonight as a new forum member. We have started having a similar issue with our system. It has been ongoing for several months now. This past Sunday, after having the same thing happen with our second NEW presenter to replace the original one that worked fine for nearly 10 years, I did more troubleshooting and found this scenario.
1-Opened the main ppt file and switched to presenter view,
2-Advanced slides as desired using the remote.
3-Activated an embedded hyperlink to switch to a second ppt file that advanced on a loop for roughly 7-10 minutes.
4-Escape key to return to the correct slide in the original ppt file.
5-Remote no longer worked.

This was the same thing that I had observed happening for several weeks.

I closed out of the 2 files and relaunched both of them this time.When it came time to switch to the announcement loop, I clicked out of the mail file into the announcement file. When it was time to switch back, I reversed those steps. The remote worked perfectly for the next hour+ until the service was over. I don't know if it has anything to do with the escaping out or ending the linked file or not. My next plan is to try ending a presentation and then going right back into it to see what happens.

I know that this forum is for the various versions of office, but several years ago, we upgraded our systems to Microsoft 365 and have applied any necessary upgrades. Has anyone else experienced anything like this.

We are currently running Windows 10.

Thank you.