Powerpoint hangs/freezes when 'Picture" "Insert" is clicked.

[cgcamroux]

I was so frustrated, that I bought a new 365 set so I could resolve issue. On phones with tech for hours getting nowhere. Program open OK, if I click on insert, then on pickture. It hangs and eventually says it has to close because of an error. Help!!!

[macropod]

Have you tried repairing the Office installation (via Windows Control Panel > Programs > Programs & Features > Microsoft Office (version) > Change > Repair)?

[cgcamroux]

Long story. No I didn't reload office, because I am using a standalone 2016 version and my office is 2010. It's the 2016 that freezes. BUT I woke up at 1 this mornring thinking about testing it on my laptop. The stand alone version wasn't tested because it can only be on one computer. But I bought the new office package last evening which allows 5 computers (crazy system MS have). I got up, loaded office on to the laptop and tested powerpoint. Worked like a charm, and still doesn't on the desktop. So, I decided to reload the Op System Win 10 on the desktop. I set it and went back to bed.

This morning everything appears to be OK, so up I brought Powerpoint, stand alone version first. No freeze, works great. Then the new office version, and it too works fine. So whatever the problem it appears to have been an OP system issue causing powerpoint to react badly.

Problem solved, I hope forever. Thank you for the response.

[macropod]

Originally Posted by cgcamroux

Long story. No I didn't reload office, because I am using a standalone 2016 version and my office is 2010.

I said repair, not reload...