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  #1  
Old 11-20-2011, 05:33 AM
frasal frasal is offline The mail server clears the mails after having sent them to Outlook Windows 7 32bit The mail server clears the mails after having sent them to Outlook Office 2003
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The mail server clears the mails after having sent them to Outlook
 
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Default The mail server clears the mails after having sent them to Outlook

Hi to all.
I am using Outlook 2003 as Mail Client in my PC and my problem is the following: I have seen, and checked, that the mail server clears all the mails after having sent them to Outlook.
It seems to me that there exists, somewhere, a parametrization to do in Outlook (or in Windows?) to allow the server to keep the mails.
Somebody knows how to do to prevent tha above situation?
Thanks in advance
Frasal
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  #2  
Old 11-21-2011, 12:21 AM
SpiderTech SpiderTech is offline The mail server clears the mails after having sent them to Outlook Windows 7 32bit The mail server clears the mails after having sent them to Outlook Office 2010 32bit
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To hep you locate what is causing this, can you please be more specific in the type of email account you are using.

- What type of email account are you suing? IE POP3, IMAP or Exchange?
- Do you have any external devices, like a mobile device, confuigred to this account?
- Have you enabled Auto Archiving?
- When you stated " The server is removing the messages after sending them to Outlook", do these messages remain in Outlook?

Keep us updated.
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  #3  
Old 11-21-2011, 03:15 AM
frasal frasal is offline The mail server clears the mails after having sent them to Outlook Windows 7 32bit The mail server clears the mails after having sent them to Outlook Office 2003
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The mail server clears the mails after having sent them to Outlook
 
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Hi Spider Tech and thanks for the quick answer.
Here are my answers:
1: I'm using a POP 3 account
2:No
3:?? I do not know; where is the possibility to enable auto archiving?
4: Yes the messager are correctly stored within Outlook
In addition I inform you that the call center of my provider said that they do not store the messages after having sent them to the Client ( it seems to me quite strange...but it could be)
Frasal
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Old 11-28-2011, 07:53 PM
SpiderTech SpiderTech is offline The mail server clears the mails after having sent them to Outlook Windows 7 32bit The mail server clears the mails after having sent them to Outlook Office 2010 32bit
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With a POP3, messages being removed or popped into your mailbox is normal behavior. When creating a POP account, you have the choice to "Leave a copy" on the server. Double check your Outlook settings and see if they will stay on the server end. Surprising a mail provider would not store messages.

Best Regards,
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  #5  
Old 11-29-2011, 03:20 AM
frasal frasal is offline The mail server clears the mails after having sent them to Outlook Windows 7 32bit The mail server clears the mails after having sent them to Outlook Office 2003
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The mail server clears the mails after having sent them to Outlook
 
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Default The mail server clears the mails after having sent them to Outlook

Hi Spider Tech, thanks a lot for the suggestion; in effect the "leave a copy in the server" flag was not set because I was looking for it in the general Outlook parameters and not in the Account parameters.
Now it works.
Again thanks and regards
Frasal
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  #6  
Old 12-05-2011, 09:10 PM
SpiderTech SpiderTech is offline The mail server clears the mails after having sent them to Outlook Windows 7 32bit The mail server clears the mails after having sent them to Outlook Office 2010 32bit
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I'm please this has been solved.
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