I have a user on a laptop running XP 32bit with Office 2003.

Just recently this issue popped up. When he tries to click on his calendar in outlook it crashes on him and puts the "Send to error report" message up and then automatically re-launches outlook.



A little background: he has X1 installed and he has a locally stored PST loaded.

Here's what I've tried so far.

Going to webmail and opening the calendar works fine. (Exchange 2007 SP2 btw)

Creating a new mail profile and not connecting the PST does not solve the problem.

Lastly, it does work fine when setting up his email on a separate machine (without X1 or his PST loaded).

What I'm thinking of trying next: Disabling X1 to see if this is causing the problem. Running the detect and repair option. Running M$ updates. Lastly, I've read some threads on re-naming the frmcache.dat file to see if creating a new one solves the problem.

Anything else anyone can suggest or do you think I should try these in different order?

Thanks for any input in advance.

Did you try running the "Inbox Repair Tool" (aka scanpst.exe) on the user's PST file? Also is the size of teh PST file over 2 GB? Outlook 2003 doesn't support anything larger than this...

Mike Sperry

I haven't, will add that to the list. Wouldn't it be kind of odd if an issue with the PST caused outlook to crash when opening the calendar though? Have you seen that before?

So I tried everything except for the scanpst. When I thought about it again it didn't make sense because I tried a different profile without loading the PST and it still errored out.

In the end I checked the event viewer application logs and it pointed to the outllib.dll file that was causing it to crash. I C$ shared to a different machine and grabbed the file, renamed the old one and dropped it in the C:\Program Files\Microsoft Office\OFFICE11 directory.

We opened up outlook and went into his calendar and it opened like it should. Problem solved.