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  #1  
Old 07-07-2011, 10:57 AM
dwolnik dwolnik is offline Unformatted meeting request in Outlook 2010 Windows XP Unformatted meeting request in Outlook 2010 Office 2010 32bit
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Default Unformatted meeting request in Outlook 2010

I have a user that in receiving meeting requests in email rather than getting them as a message request. The request is being sent from Outlook 2007.



I have tried a number of things, please any help would be greatly appreciated.
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Old 07-07-2011, 12:28 PM
SpiderTech SpiderTech is offline Unformatted meeting request in Outlook 2010 Windows 7 32bit Unformatted meeting request in Outlook 2010 Office 2010 32bit
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dwolnik,

- Are your messages being composed as plain text or HTML?
- Are these message request being sent to this person as an individual attendee or through a Distribution List?
- What Email Client is being used by this user?
- Is this user within your domain or an external user?

Keep me posted.
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Old 07-07-2011, 12:54 PM
dwolnik dwolnik is offline Unformatted meeting request in Outlook 2010 Windows XP Unformatted meeting request in Outlook 2010 Office 2010 32bit
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As HTML, but the same thing happens when sent as plain text. I have not had a chance to test it with RTF.

I have also had the sending user turn off reminders to see if that would help, it did not.

It was not a distribution list but there were multiple people on the request.

Outlook 2010 is the user having the problems and it was sent from a user with Outlook 2007.

I have tested it with meeting requests inside and outside of our domain and the same thing happens.

We are not using an exchange server.

I have re-installed Office 2010 once already, I have deleted the mail profile and made a new one also.

I also just found out this same thing was happening to this same user on a different computer using Outlook 2003. Now I am thinking it might something with her email account on the email server, unfortunately I do not have access to that server.
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Old 07-11-2011, 12:44 AM
SpiderTech SpiderTech is offline Unformatted meeting request in Outlook 2010 Windows 7 32bit Unformatted meeting request in Outlook 2010 Office 2010 32bit
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dwolnik,

1. Some third-party software such as spam filter software and disclaimer software change the mail format.
2. Some Add-ins on the Outlook can change the mail format.


Recommend having this user disable add-ins and any virus scan software and see if this fixes the issue.


Hope this helps.





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Old 07-12-2011, 07:18 AM
dwolnik dwolnik is offline Unformatted meeting request in Outlook 2010 Windows XP Unformatted meeting request in Outlook 2010 Office 2010 32bit
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I thought of that also, but everyone in the rest of the enterprise runs the exact same add ons and the same anti-virus and she is the only one experiencing this issue.

I installed everything onto her computer the exact same way I installed 5 other machines before hers and 5 or 6 after hers and none of them are having any problems.

I also just found that she had the exact same problem when she was using Office 93 on a different computer.

This is also not an exchange server.

This is almost making me think there is something wrong with her email account on the email server, I might have a forwarder set up and then delete her account and give her a new one.
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Old 07-14-2011, 11:27 AM
SpiderTech SpiderTech is offline Unformatted meeting request in Outlook 2010 Windows 7 32bit Unformatted meeting request in Outlook 2010 Office 2010 32bit
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If this terns out to fix the issue, please update me so i can add this incident to my notes for future use.

It is strange that a standard instal would work for everyone but not one person.

keep me posted
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