I receive a weekly email from a user that contains a Word document attached. I can view the email and the attachment in my POP3 Webmail system. However when the email is downloaded to my Outlook 2007 the attachment is not there and the body of the message says "this message was not processed because it contains an invalid recipient." Then the rest of the message is filled with characters and server talk. Below is a sample.



This message was not processed because it contains an invalid recipient.

Return-Path: <sheri.hobbs@wal-mart.com>
Received: from wal-mart.com (homie001.wal-mart.com [161.168.202.61])
by mail.impressionsmkt.com (Impressions Marketing Group) with ESMTP id EBC64645;
Tue, 21 Jun 2011 17:07:45 -0400
Received: from ([172.26.164.37])
by homie001.wal-mart.com with ESMTP with TLS id BKJKQN1.6970638;
Tue, 21 Jun 2011 16:06:23 -0500
Received: from HONTS3567.homeoffice.Wal-Mart.com (honts3567.homeoffice.wal-mart.com [172.26.160.243]) by rsadlp-i-n1.homeoffice.wal-mart.com (RSA Interceptor); Tue, 21 Jun 2011 16:06:17 -0500
Received: from HONTS3030XCH.homeoffice.Wal-Mart.com ([172.26.155.182]) by
HONTS3567.homeoffice.Wal-Mart.com ([172.26.160.243]) with mapi; Tue, 21 Jun
2011 16:06:12 -0500
From: Sheri Hobbs <Sheri.Hobbs@wal-mart.com>
To: "Allison M. Ool" <Allison.Ool@wal-mart.com>,
Amanda Crabtree

I have uninstalled my Outlook, created a new profile and tried several other options. I have also turned on the troubleshooting log, but that didn't tell me anything. Can you help me?

This may be an Outlook Cache issue:

Try to clear your NK2 files.

or

Start typing recipient (problem email user) in the "To" field and when Outlook attempts to autocomplete, highlight the entry and press Delete.