#1
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All of a sudden Microsoft outlook 2007 lost its profile
Dear Experts
Today I was fixing networking issue for one of my client (router and a parallel HP printer). He is using a desktop with windows XP professional SP3 During my work on his computer I used two softwares which are CClenaer (tune up his computer browser ) and Kyocera Printer Driver Deleter to remove the driver for the HP printer (it was not working properly) When I finished my work Before I left his office he was able to download a file from his outlook 2007 (means it was working), to test the printer if it prints or not. I chose an option : “Install windows updates and shutdown” and I left his office then I received a call from him telling me that his outlook is not finding a file : Code:
C:\Documents and Settings\omrion\Local Settings\Application Data\Microsoft\Outlook\tets.pst For sure I had not touched his outlook when I was working the first time. I felt embarrassed he might have thought that I had damage his outlook. I checked the Control Panel --> Mail --> Data Files I found those 3 profiles : Code:
Name Path ------- --------- Omrion’s email Outlook.pst in C:\emailfile Personal Folders Outlook.pst in C:\omrion\Local Settings\Application Data\Microsoft I forget name test.pst in C:\Documents and Settings\omrion\Local Settings\Application Data\Microsoft\Outlook The size of the first two profiles (Outlook.pst) are almost 2 GB The size of test.pst 1 KB hence I deleted it What should I do to fix this issue ? He told me that such a problem (he could not recall the exact issue) happened before and someone came to fix that issue for him I tried to use either one of : Outlook.pst in C:\emailfile or Outlook.pst in C:\omrion\Local Settings\Application Data\Microsoft All I can see the old emails till 2009 but not afterwards !!!!! Can ccleaner or Kyocera Printer Driver Deleter cause this problem ? How can I fix the problem ? It is an urgent issue please Regards |
#2
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Have you done a search of all PST files on the computer?
Peform the search "*.pst" and make sure you set windows to be able to view all hidden files. I am sure it is still on that computer. |
#3
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Quote:
All I found were : "Outlook.pst" in this location C:\email "archive.pst" and "Outlook.pst" are in this C:\omrion\Local Settings\Application Data\Microsoft\Outlook\ ,,,,,,please pay attention that there is no "Document and Settings" included in this path, which it should for the default outlook location Now I might be doing something wrong when I was opening those ".pst" files ,,,,,,could you please advise how can I open them to check if they have most updated emails ? Regards |
#4
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Look at the modified dates of the PST. The date give you a good indication of when it was last accessed. Also, I would check the size of the PST. The PST will usually be the larger pst since the user uses it the most.
the "outlook.pst" in c:\email may the file you want to use. How do yo open the file: 1. In Outlook > File 2. Select Open > outlook data file? |
#5
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Thanks pepelepieux
Quote:
Regards |
#6
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what type of mail services does this person use:
POP, IMAP, or Exchange Server? |
#7
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Quote:
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#8
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If it is a POP account, the mail should be in a PST file.
My only other suggestion is to perform a Windows restore point . (last resort) |
#9
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Quote:
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Thanks for your help |
#10
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Now my second question if I create a new .pst file can I copy the address book from the old .pst file that we have ?? Regards |
#11
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Try cutting and pasting the path in START search.. that worked for me.
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