After our organization upgraded from Office 2003 to Office 2010, I no longer get desktop alerts. 'Options' shows that they are enabled, and when I click the Preview button in Desktop Alert Settings the preview appears. But when new messages arrive in my Inbox, I get no desktop alert. Others in our office who were upgraded at the same time don't have that problem. We are on Exchange Server 10.



Any suggestions?

You may want to run a repair of Outlook 2010, this usually corrects this issue. See http://www.thewindowsclub.com/how-to...-2010-programs

If that does not correct the issue you can create a rule to emulate the desktop alerts, I actually like this better as you can set custom alerts.

create a new rule
- Condition ==> "On this Computer Only"
- Action ==> "Display Alert" + "Play Sound"
- Exceptions ==> "None" (I mean none checked)
- Finalize ==> "Activiate this rule"
- END