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Old 05-01-2008, 11:03 AM
tiny840 tiny840 is offline Repairing MS Outlook 2003 Windows XP Repairing MS Outlook 2003 Office 2003
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Default Repairing MS Outlook 2003

Question #1: If I use the MS Office Pro CD to "repair" Outlook, will it resolve the following issues and will all of my settings, emails, rules, etc. remain intact?

#1 Issue: For some reason, one of my friends is receiving emails from me, but I am not receiving emails from her. Since the emails appear in my AT&T Web Mail Inbox, but do not come through on Outlook, AT&T says that there is a problem with Outlook.

#2 Issue: I have a rule created for emails from a particular person to go into the Inbox. However, when emails from this person arrive, you see it for a second in the Inbox, and then it disappears. It is not in any folder...not in Deleted Items...not in Junk Mail (or Qurb, etc.)...nowhere; it just disappears.

#3 Issue: In Tools|Options, I have checked the box to add people I email to the Safe Senders List and add Contacts to the Safe Senders List. However, email from several clients repeatly go into the Bulk folder. I added them to my Contacts, but they still have "[Bulk] Re: xxx" in the Subject line, and continue to go into the Bulk folder.



Question #2: Are the Contacts and Address Book two separate files? When I recently replace the hard drive in one of my computers, I copied the Outlook.pst file from the old hard drive to the new one. All my Contacts show up, but nothing is in my Address Book. Is there a way to import all Contacts into the Address Book?

Thanks, in advance, for your help!
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Old 05-03-2008, 08:35 PM
huanoboy huanoboy is offline
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Hmm... My guesses are:

1. are other emails from people on your friends mail domain coming through? do you have your outlook configured to remove the emails from the AT&T servers immediately? if so, are all other mails pulled from the server and only her mails remain? that sounds pretty odd!

2. what have you configured your rule to do? move it somewhere? mark it as read? make sure

3. if it's marked as [bulk] are you sure this is something that Outlook is doing? or is that something AT&T is doing? (does [bulk] show up in the subject line when it's sitting in your AT&T inbox)?

What addressbook are you referring to? Outlook generally uses the contacts list for getting email addresses...
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Old 05-04-2008, 04:49 AM
tiny840 tiny840 is offline Repairing MS Outlook 2003 Windows XP Repairing MS Outlook 2003 Office 2003
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1. Yes, my friend's emails from other people are coming through fine. No, Outlook is not configured to remove emails from the AT&T servers immediately; I chose to have emails remain on the server so that the same emails would go to all computers (there's a good reason for this). What was odd is that the friend's emails that are not coming through to my primary computer ARE coming through to my secondary computer. This is the reason that AT&T believes that there is a problem with Outlook on the primary computer.

2. I had not had these emails configured to go anywhere, but then I set up a rule for them to go into the Inbox, hoping that whereever they were going would eliminate that problem. I do not have any rules to mark emails as read.

3. I don't know why some emails are coming through with [Bulk] in the subject line. Ummm...I don't know if it has [Bulk] on it in the AT&T Inbox or not; I think that it does.

4. On all computers (all are using MS Office 2003--one Home, one Pro, one Media), it shows an address book on the Toolbar. On the computer (secondary) that I just installed the hard drive on, there is nothing in the Address Book, but when I look in Contacts, they are there (they appeared after copying Outlook.pst from my old hard drive). Now, all these contacts are showing up on all computers...a real mess, since I have hundreds, many of which I no longer use, nor even know whose email addresses they belong to!

Thanks... I'll just keep working through it, I guess, and perhaps go back to AT&T with it.

Tiny
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