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Old 04-04-2011, 08:54 AM
Cobbler Cobbler is offline New messages not showing in inbox Windows 7 64bit New messages not showing in inbox Office 2010 32bit
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Default New messages not showing in inbox

Hi all,

I hope someone may be able to shed some light on the following;

I used Outlook 2010 with XP for several months without a problem but after upgrading my OS to win 7 (64bit) I've noticed some random mail going missing.

I use virgin web mail, and when Outlook retrieves messages, I get the usual notification icon in the Taskbar, and also the pop-up/fade-out box with message details, but when I go to my inbox, the message is not there. Nor is it in any other folder. The message is removed from the virgin mail inbox and sent to the bin, which is as it should be, but I can't find it in Outlook at all.



This only happens to random messages and seems to have no relationship to sender, subject etc. I have 2 pop3 accounts and no rules are set.

If anyone has any ideas I'd be most grateful.

Regards, Ian Spencer
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Old 04-09-2011, 09:16 AM
SpiderTech SpiderTech is offline New messages not showing in inbox Windows XP New messages not showing in inbox Office 2010 (Version 14.0)
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Cobbler,

Their could b a couple of things causing this,

1. Did you or have you and rules moving messages to sub-folders or archive folders?

2. Do you have auto archiving enabled within your Outlook?

3. When you perform a search of these messages do they appear in a sub-folder?

4. Have you performed a local search for .PST files and opened them to see if these messages are being forwarded?

Keep me posted
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Old 04-11-2011, 01:56 AM
Cobbler Cobbler is offline New messages not showing in inbox Windows 7 64bit New messages not showing in inbox Office 2010 32bit
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Thanks for the reply.
I don't have any rules set up, auto archive is disabled, and the messages don't show up in any folder or subfolder within outlook. As far as I know I have not had any messages go missing in the last few days, so I'm wondering if this was a temporary issue within virgin mail rather than outlook.

Thanks again for your help.

Regards, Ian Spencer
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Old 04-11-2011, 11:36 PM
SpiderTech SpiderTech is offline New messages not showing in inbox Windows XP New messages not showing in inbox Office 2010 (Version 14.0)
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Cobbler.

Thanks for the update, if you suspect its your email provider, inquire to see if they have a delete items retention policy to try and recover those lost emails. Some providers can recover lost content.

hope this helps. If you ahve any other questions let me know
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