Outlook 2007 Application Hang

[outlook_n00b]

One of the users I am working with is having problems with Outlook 2007. He says that sometimes when he replies to an email or creates a new message and clicks Send, the "hour glass" shows up and Outlook freezes.

He is running Outlook 2007 on Windows 7 64bit.

I have collected application/error logs from his machine. Please have a look.

*** Source: Application Hang

- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
<Provider Name="Application Hang" />
<EventID Qualifiers="0">1002</EventID>
<Level>2</Level>
<Task>101</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2011-03-29T13:03:03.000000000Z" />
<EventRecordID>7891</EventRecordID>
<Channel>Application</Channel>
<Computer>xxxxx</Computer>
<Security />
</System>
- <EventData>
<Data>OUTLOOK.EXE</Data>
<Data>12.0.6554.5000</Data>
<Data>16c8</Data>
<Data>01cbee1187132580</Data>
<Data>16</Data>
<Data>C:\Program Files (x86)\Microsoft Office\Office12\OUTLOOK.EXE</Data>
<Data>d5e2b87a-5a04-11e0-931a-f0def107295d</Data>
<Binary>55006E006B006E006F0077006E0000000000</Binary>
</EventData>
</Event>

*** Windows Error reporting contains:

- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
<Provider Name="Windows Error Reporting" />
<EventID Qualifiers="0">1001</EventID>
<Level>4</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2011-03-29T13:03:03.000000000Z" />
<EventRecordID>7890</EventRecordID>
<Channel>Application</Channel>
<Computer>xxxxx</Computer>
<Security />
</System>
- <EventData>
<Data>1830405332</Data>
<Data>5</Data>
<Data>AppHangB1</Data>
<Data>Not available</Data>
<Data>0</Data>
<Data>OUTLOOK.EXE</Data>
<Data>12.0.6554.5000</Data>
<Data>4d4c6862</Data>
<Data>01e9</Data>
<Data>0</Data>
<Data />
<Data />
<Data />
<Data />
<Data />
<Data>C:\Users\xxx\AppData\Local\Temp\52774748.o d C:\Users\xxxx\AppData\Local\Temp\CVR475C.tmp.cvr C:\Users\xxxx\AppData\Local\Temp\WERC6F6.tmp.appco mpat.txt C:\Users\xxxx\AppData\Local\Temp\WERC745.tmp.WERIn ternalMetadata.xml</Data>
<Data>C:\Users\xxxxx\AppData\Local\Microsoft\Windo ws\WER\ReportArchive\AppHang_OUTLOOK.EXE_9ffd645bb a73d33076ee44768a8e94ccdd46cda_149e009c</Data>
<Data />
<Data>0</Data>
<Data>d5e2b87a-5a04-11e0-931a-f0def107295d</Data>
<Data>0</Data>
</EventData>
</Event>

Report.wer has the following information:

Version=1
EventType=AppHangB1
EventTime=129458770315695558
ReportType=3
Consent=1
UploadTime=129458770370919655
ReportIdentifier=0f4e92e3-5a04-11e0-931a-f0def107295d
IntegratorReportIdentifier=0f4e92e4-5a04-11e0-931a-f0def107295d
WOW64=1
Response.BucketId=1830392623
Response.BucketTable=5
Response.type=4
Sig[0].Name=Application Name
Sig[0].Value=OUTLOOK.EXE
Sig[1].Name=Application Version
Sig[1].Value=12.0.6554.5000
Sig[2].Name=Application Timestamp
Sig[2].Value=4d4c6862
Sig[3].Name=Hang Signature
Sig[3].Value=618f
Sig[4].Name=Hang Type
Sig[4].Value=0
DynamicSig[1].Name=OS Version
DynamicSig[1].Value=6.1.7600.2.0.0.256.48
DynamicSig[2].Name=Locale ID
DynamicSig[2].Value=1033
DynamicSig[22].Name=Additional Hang Signature 1
DynamicSig[22].Value=618f716d897ee0bda6fc3d92b3a2b725
DynamicSig[23].Name=Additional Hang Signature 2
DynamicSig[23].Value=e699
DynamicSig[24].Name=Additional Hang Signature 3
DynamicSig[24].Value=e699958af805b1fab68bbc072abb1f88
DynamicSig[25].Name=Additional Hang Signature 4
DynamicSig[25].Value=618f
DynamicSig[26].Name=Additional Hang Signature 5
DynamicSig[26].Value=618f716d897ee0bda6fc3d92b3a2b725
DynamicSig[27].Name=Additional Hang Signature 6
DynamicSig[27].Value=e699
DynamicSig[28].Name=Additional Hang Signature 7
DynamicSig[28].Value=e699958af805b1fab68bbc072abb1f88
UI[3]=Microsoft Office Outlook is not responding
UI[4]=If you restart or close the program, it will try to recover your information.
UI[5]=Restart the program
UI[6]=Restart the program
UI[7]=Close the program
LoadedModule[0]=C:\Program Files (x86)\Microsoft Office\Office12\OUTLOOK.EXE
LoadedModule[1]=C:\Windows\SysWOW64\ntdll.dll
LoadedModule[2]=C:\Windows\syswow64\kernel32.dll
LoadedModule[3]=C:\Windows\syswow64\KERNELBASE.dll
LoadedModule[4]=C:\Windows\WinSxS\x86_microsoft.vc80.crt_1fc8b3b9 a1e18e3b_8.0.50727.4927_none_d08a205e442db5b5\MSVC R80.dll
LoadedModule[5]=C:\Windows\syswow64\msvcrt.dll
LoadedModule[6]=C:\Windows\syswow64\ADVAPI32.dll
LoadedModule[7]=C:\Windows\SysWOW64\sechost.dll


LoadedModule[8]=C:\Windows\syswow64\RPCRT4.dll
LoadedModule[9]=C:\Windows\syswow64\SspiCli.dll
LoadedModule[10]=C:\Windows\syswow64\CRYPTBASE.dll
LoadedModule[11]=C:\Windows\syswow64\GDI32.dll
LoadedModule[12]=C:\Windows\syswow64\USER32.dll
LoadedModule[13]=C:\Windows\syswow64\LPK.dll
LoadedModule[14]=C:\Windows\syswow64\USP10.dll
LoadedModule[15]=C:\Windows\syswow64\IMM32.dll
LoadedModule[16]=C:\Windows\syswow64\MSCTF.dll
LoadedModule[17]=C:\Windows\syswow64\ole32.dll
LoadedModule[18]=C:\Windows\system32\credui.dll
LoadedModule[19]=C:\Windows\system32\apphelp.dll
LoadedModule[20]=C:\Windows\AppPatch\AcSpecfc.DLL
LoadedModule[21]=C:\Windows\WinSxS\x86_microsoft.windows.common-controls_6595b64144ccf1df_5.82.7600.16661_none_ebf b56996c72aefc\COMCTL32.dll
LoadedModule[22]=C:\Windows\system32\mscms.dll
LoadedModule[23]=C:\Windows\system32\USERENV.dll
LoadedModule[24]=C:\Windows\system32\profapi.dll
LoadedModule[25]=C:\Windows\syswow64\SHLWAPI.dll
LoadedModule[26]=C:\Windows\syswow64\SHELL32.dll
LoadedModule[27]=C:\Windows\system32\WINMM.dll
LoadedModule[28]=C:\Windows\system32\DDRAW.dll
LoadedModule[29]=C:\Windows\system32\DCIMAN32.dll
LoadedModule[30]=C:\Windows\syswow64\SETUPAPI.dll
LoadedModule[31]=C:\Windows\syswow64\CFGMGR32.dll
LoadedModule[32]=C:\Windows\syswow64\OLEAUT32.dll
LoadedModule[33]=C:\Windows\syswow64\DEVOBJ.dll
LoadedModule[34]=C:\Windows\system32\dwmapi.dll
LoadedModule[35]=C:\Windows\system32\MPR.dll
LoadedModule[36]=C:\Windows\syswow64\COMDLG32.dll
LoadedModule[37]=C:\Windows\syswow64\WS2_32.dll
LoadedModule[38]=C:\Windows\syswow64\NSI.dll
LoadedModule[39]=C:\Windows\system32\msi.dll
LoadedModule[40]=C:\PROGRA~2\Sophos\SOPHOS~1\SOPHOS~1.DLL
LoadedModule[41]=C:\Windows\syswow64\PSAPI.DLL
LoadedModule[42]=C:\Windows\WinSxS\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7600.16661_none_420f e3fa2b8113bd\comctl32.dll
LoadedModule[43]=C:\Program Files (x86)\Common Files\Microsoft Shared\office12\mso.dll
LoadedModule[44]=C:\Windows\system32\uxtheme.dll
LoadedModule[45]=c:\progra~2\micros~2\office12\olmapi32.dll
LoadedModule[46]=C:\Windows\system32\VERSION.dll
LoadedModule[47]=C:\Windows\syswow64\CLBCatQ.DLL
LoadedModule[48]=C:\Windows\system32\msimtf.dll
LoadedModule[49]=C:\Program Files (x86)\Microsoft Office\Office12\1033\OUTLLIBR.DLL
LoadedModule[50]=C:\Program Files (x86)\Common Files\Microsoft Shared\OFFICE12\MSORES.DLL
LoadedModule[51]=C:\Windows\system32\DavClnt.DLL
LoadedModule[52]=C:\Windows\system32\DAVHLPR.dll
LoadedModule[53]=C:\Program Files (x86)\Common Files\Microsoft Shared\office12\1033\MSOINTL.DLL
LoadedModule[54]=C:\Windows\system32\mscoree.dll
LoadedModule[55]=C:\Windows\Microsoft.NET\Framework\v4.0.30319\msc oreei.dll
LoadedModule[56]=C:\Program Files (x86)\Common Files\Microsoft Shared\office12\riched20.dll
LoadedModule[57]=c:\progra~2\micros~2\office12\1033\mapir.dll
LoadedModule[58]=C:\Windows\SysWOW64\SFC.DLL
LoadedModule[59]=C:\Windows\system32\sfc_os.DLL
LoadedModule[60]=C:\Program Files (x86)\Microsoft Office\Office12\wwlib.dll
LoadedModule[61]=C:\Program Files (x86)\Microsoft Office\Office12\oart.dll
LoadedModule[62]=C:\Windows\system32\MSIMG32.dll
LoadedModule[63]=c:\progra~2\micros~2\office12\contab32.dll
LoadedModule[64]=c:\progra~2\micros~2\office12\EMSMDB32.DLL
LoadedModule[65]=C:\Windows\syswow64\CRYPT32.dll
LoadedModule[66]=C:\Windows\syswow64\MSASN1.dll
LoadedModule[67]=C:\Windows\system32\WSOCK32.dll
LoadedModule[68]=C:\Windows\system32\NLAapi.dll
LoadedModule[69]=C:\Windows\system32\IPHLPAPI.DLL
LoadedModule[70]=C:\Windows\system32\WINNSI.DLL
LoadedModule[71]=C:\Windows\system32\dhcpcsvc.DLL
LoadedModule[72]=C:\Windows\system32\dhcpcsvc6.DLL
LoadedModule[73]=C:\Windows\system32\rasadhlp.dll
LoadedModule[74]=C:\Program Files (x86)\Iron Mountain\Outlook Extension\m1ext.dll
LoadedModule[75]=C:\Windows\WinSxS\x86_microsoft.vc80.mfc_1fc8b3b9 a1e18e3b_8.0.50727.4053_none_cbf21254470d8752\MFC8 0U.DLL
LoadedModule[76]=C:\Windows\WinSxS\x86_microsoft.vc80.crt_1fc8b3b9 a1e18e3b_8.0.50727.4927_none_d08a205e442db5b5\MSVC P80.dll
LoadedModule[77]=C:\Windows\WinSxS\x86_microsoft.vc80.mfcloc_1fc8b 3b9a1e18e3b_8.0.50727.4053_none_03ca5532205cb096\M FC80ENU.DLL
LoadedModule[78]=C:\Program Files (x86)\Iron Mountain\Outlook Extension\m1resource.dll
LoadedModule[79]=C:\Program Files (x86)\Iron Mountain\Outlook Extension\m1common.dll
LoadedModule[80]=C:\Program Files (x86)\Iron Mountain\Outlook Extension\m1command.dll
LoadedModule[81]=C:\Windows\syswow64\WININET.dll
LoadedModule[82]=C:\Windows\syswow64\urlmon.dll
LoadedModule[83]=C:\Windows\syswow64\iertutil.dll
LoadedModule[84]=c:\progra~2\micros~2\office12\MSPST32.DLL
LoadedModule[85]=C:\Windows\system32\CRYPTSP.dll
LoadedModule[86]=C:\Windows\system32\rsaenh.dll
LoadedModule[87]=C:\Windows\system32\RpcRtRemote.dll
LoadedModule[88]=C:\Windows\system32\mssprxy.dll
LoadedModule[89]=C:\Windows\system32\ntmarta.dll
LoadedModule[90]=C:\Windows\syswow64\WLDAP32.dll
LoadedModule[91]=C:\Windows\system32\at_ext2.dll
LoadedModule[92]=C:\Windows\system32\MAPI32.dll
LoadedModule[93]=C:\Windows\system32\LangResourceENU.dll
LoadedModule[94]=C:\Windows\system32\SXS.DLL
LoadedModule[95]=C:\Program Files (x86)\Common Files\SYSTEM\MSMAPI\1033\MSMAPI32.DLL
LoadedModule[96]=C:\Program Files (x86)\Common Files\Microsoft Shared\OFFICE12\OGL.DLL
LoadedModule[97]=C:\Windows\system32\WTSAPI32.DLL
LoadedModule[98]=C:\Windows\system32\WINSTA.dll
LoadedModule[99]=C:\Program Files (x86)\Common Files\microsoft shared\ink\tiptsf.dll
LoadedModule[100]=C:\PROGRA~2\MICROS~2\Office12\ADDINS\COLLEA~1.DLL
LoadedModule[101]=C:\Windows\system32\NETAPI32.dll
LoadedModule[102]=C:\Windows\system32\netutils.dll
LoadedModule[103]=C:\Windows\system32\srvcli.dll
LoadedModule[104]=C:\Windows\system32\wkscli.dll
LoadedModule[105]=C:\Windows\system32\dnsapi.DLL
LoadedModule[106]=C:\Windows\syswow64\Normaliz.dll
LoadedModule[107]=C:\Windows\syswow64\wintrust.dll
LoadedModule[108]=C:\Windows\system32\schannel.DLL
LoadedModule[109]=C:\Windows\system32\RASAPI32.dll
LoadedModule[110]=C:\Windows\system32\rasman.dll
LoadedModule[111]=C:\PROGRA~2\MICROS~2\Office12\OMSMAIN.DLL
LoadedModule[112]=C:\Windows\system32\rtutils.dll
LoadedModule[113]=C:\Program Files (x86)\Microsoft Office Communicator\ocoffice.dll
LoadedModule[114]=C:\Windows\WinSxS\x86_microsoft.vc90.crt_1fc8b3b9 a1e18e3b_9.0.30729.4926_none_508ed732bcbc0e5a\MSVC R90.dll
LoadedModule[115]=C:\Windows\WinSxS\x86_microsoft.vc90.crt_1fc8b3b9 a1e18e3b_9.0.30729.4926_none_508ed732bcbc0e5a\MSVC P90.dll
LoadedModule[116]=C:\Windows\WinSxS\x86_microsoft.windows.gdiplus_6 595b64144ccf1df_1.1.7600.16385_none_72fc7cbf861225 ca\gdiplus.dll
LoadedModule[117]=C:\Program Files (x86)\Microsoft Office Communicator\MUI\0409\lclang.dll
LoadedModule[118]=C:\Windows\system32\sensapi.dll
LoadedModule[119]=C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\OutlookChangeNotifierAddIn.dll
LoadedModule[120]=C:\Windows\System32\netprofm.dll
LoadedModule[121]=C:\Windows\System32\npmproxy.dll
LoadedModule[122]=C:\Windows\System32\mswsock.dll
LoadedModule[123]=C:\Windows\System32\winrnr.dll
LoadedModule[124]=C:\Windows\system32\napinsp.dll
LoadedModule[125]=C:\Windows\system32\pnrpnsp.dll
LoadedModule[126]=C:\Windows\system32\wshbth.dll
LoadedModule[127]=C:\Program Files (x86)\Bonjour\mdnsNSP.dll
LoadedModule[128]=C:\Windows\System32\wshtcpip.dll
LoadedModule[129]=C:\Windows\System32\wship6.dll
LoadedModule[130]=C:\Windows\System32\fwpuclnt.dll
LoadedModule[131]=C:\Windows\system32\mssphtb.dll
LoadedModule[132]=C:\PROGRA~2\MICROS~2\Office12\ADDINS\UMOUTL~1.DLL
LoadedModule[133]=C:\Windows\system32\OLEACC.dll
LoadedModule[134]=C:\Program Files (x86)\Microsoft Office\Office12\1033\UmOutlookStrings.dll
LoadedModule[135]=C:\Windows\system32\rpchttp.dll
LoadedModule[136]=C:\Windows\system32\secur32.dll
LoadedModule[137]=C:\Windows\system32\credssp.dll
LoadedModule[138]=C:\Windows\SysWOW64\msv1_0.DLL
LoadedModule[139]=C:\Windows\system32\cryptdll.dll
LoadedModule[140]=C:\Windows\system32\WINHTTP.dll
LoadedModule[141]=C:\Windows\system32\webio.dll
LoadedModule[142]=C:\Windows\system32\ncrypt.dll
LoadedModule[143]=C:\Windows\system32\bcrypt.dll
LoadedModule[144]=C:\Windows\SysWOW64\bcryptprimitives.dll
LoadedModule[145]=C:\Windows\system32\GPAPI.dll
LoadedModule[146]=C:\Windows\system32\mlang.dll
LoadedModule[147]=c:\progra~2\micros~2\office12\outlrpc.dll
LoadedModule[148]=c:\progra~2\micros~2\office12\exsec32.dll
LoadedModule[149]=C:\Windows\System32\StructuredQuery.dll
LoadedModule[150]=C:\Windows\system32\PROPSYS.dll
LoadedModule[151]=C:\PROGRA~2\MICROS~2\Office12\OUTLACCT.DLL
LoadedModule[152]=C:\Windows\system32\msident.dll
LoadedModule[153]=C:\Windows\system32\PSTOREC.DLL
LoadedModule[154]=C:\Windows\system32\ATL.DLL
LoadedModule[155]=C:\Windows\system32\cryptnet.dll
LoadedModule[156]=C:\Windows\system32\Cabinet.dll
LoadedModule[157]=C:\Windows\system32\DEVRTL.dll
LoadedModule[158]=C:\Windows\system32\LOGONCLI.DLL
LoadedModule[159]=C:\Windows\system32\DSROLE.DLL
LoadedModule[160]=C:\Windows\system32\msdrm.dll
LoadedModule[161]=c:\progra~2\micros~2\office12\rtfhtml.dll
LoadedModule[162]=C:\Windows\system32\msiltcfg.dll
LoadedModule[163]=C:\Program Files (x86)\Microsoft Office\Office12\OUTLFLTR.DLL
LoadedModule[164]=C:\Program Files (x86)\Common Files\Microsoft Shared\OFFICE11\msxml5.dll
LoadedModule[165]=C:\Windows\System32\msxml3.dll
LoadedModule[166]=C:\Windows\system32\idndl.dll
LoadedModule[167]=C:\Program Files (x86)\Internet Explorer\ieproxy.dll
LoadedModule[168]=C:\Windows\system32\msoeacct.dll
LoadedModule[169]=C:\Windows\system32\MSOERT2.dll
LoadedModule[170]=C:\Windows\system32\INETCOMM.dll
LoadedModule[171]=C:\Windows\system32\inetres.dll
LoadedModule[172]=C:\Windows\system32\acctres.dll
LoadedModule[173]=C:\Windows\SysWOW64\qmgrprxy.dll
LoadedModule[174]=C:\Windows\SysWOW64\bitsprx2.dll
LoadedModule[175]=C:\Windows\SysWOW64\bitsprx4.dll
LoadedModule[176]=C:\Program Files (x86)\Microsoft Office\Office12\1033\wwintl.dll
LoadedModule[177]=C:\Program Files (x86)\Common Files\Microsoft Shared\OFFICE12\MSPTLS.DLL
LoadedModule[178]=C:\Windows\system32\Winspool.DRV
LoadedModule[179]=C:\Windows\system32\HLINK.DLL
LoadedModule[180]=C:\Program Files (x86)\Microsoft Office\Office12\msproof6.dll
LoadedModule[181]=C:\Windows\SysWOW64\ieframe.dll
LoadedModule[182]=c:\progra~2\micros~2\office12\outlph.dll
LoadedModule[183]=C:\Windows\system32\MMDevAPI.DLL
LoadedModule[184]=C:\Windows\system32\wdmaud.drv
LoadedModule[185]=C:\Windows\system32\ksuser.dll
LoadedModule[186]=C:\Windows\system32\AVRT.dll
LoadedModule[187]=C:\Windows\system32\AUDIOSES.DLL
LoadedModule[188]=C:\Windows\system32\msacm32.drv
LoadedModule[189]=C:\Windows\system32\MSACM32.dll
LoadedModule[190]=C:\Windows\system32\midimap.dll
LoadedModule[191]=C:\Windows\system32\imaadp32.acm
LoadedModule[192]=C:\Windows\system32\msg711.acm
LoadedModule[193]=C:\Windows\system32\msgsm32.acm
LoadedModule[194]=C:\Windows\system32\msadp32.acm
LoadedModule[195]=C:\Windows\SysWOW64\l3codeca.acm
LoadedModule[196]=C:\Windows\system32\fxsext32.dll
LoadedModule[197]=C:\Windows\system32\FXSAPI.dll
LoadedModule[198]=C:\Windows\system32\FXSRESM.DLL
LoadedModule[199]=C:\Program Files (x86)\Microsoft Office\OFFICE12\NLSDATA0009.DLL
LoadedModule[200]=C:\Program Files (x86)\Microsoft Office\OFFICE12\NLSLEXICONS0009_SP.dll
LoadedModule[201]=C:\Program Files (x86)\Microsoft Office\OFFICE12\NLSMODELS0009.dll
LoadedModule[202]=C:\Windows\system32\WindowsCodecs.dll
LoadedModule[203]=C:\Windows\system32\EhStorShell.dll
LoadedModule[204]=C:\Windows\system32\ntshrui.dll
LoadedModule[205]=C:\Windows\system32\cscapi.dll
LoadedModule[206]=C:\Windows\system32\slc.dll
LoadedModule[207]=C:\Windows\system32\Activeds.DLL
LoadedModule[208]=C:\Windows\system32\adsldpc.dll
LoadedModule[209]=C:\Windows\system32\adsldp.dll
LoadedModule[210]=C:\Program Files (x86)\Microsoft Office\Office12\ssgen.dll
LoadedModule[211]=C:\Windows\system32\NTDSAPI.dll
LoadedModule[212]=C:\Program Files (x86)\Windows Photo Viewer\PhotoBase.dll
LoadedModule[213]=C:\Windows\System32\shdocvw.dll
State[0].Key=Transport.DoneStage1
State[0].Value=1
State[1].Key=DataRequest
State[1].Value=Bucket=1830392623/nBucketTable=5/nResponse=1/n
FriendlyEventName=Stopped responding and was closed
ConsentKey=AppHangXProcB1
AppName=Microsoft Office Outlook
AppPath=C:\Program Files (x86)\Microsoft Office\Office12\OUTLOOK.EXE
ReportDescription=A problem caused this program to stop interacting with Windows.

Where should I start looking for the root cause?

So far I have installed the latest Windows/Office updates, recreated Outlook profile, run /resetnavpane and /cleanviews, disabled some non-MS plugins, i.e. iTunes, etc and disabled the reminder chime. After all of this he was still having problems with Outlook freezing.

Any help or suggestions are appreciated.