Good Morning,
This morning one of our users had an interesting problem. He complained that Outlook was deleting his e-mails automatically, so I went to see if a filter was applied and he simply couldn't see his messages. Indeed, that was the case so I turned the filter off and told him what happened.


A bit later, he called me up again and said it was "deleting the e-mails" again. When I checked again, the filter was again applied. I asked him if he was applying any filters, and he said no. In fact, he didn't even know you could apply filters. Does anyone have any idea why a filter would be "applying itself?" We're not using Exchange; we just have a simple POP3 setup. This user is the only one experiencing the problem.
The filter name that keeps popping up just seems like jibberish to me. It's a bunch of random characters.

Any help would be great as I can't seem to find anything about this problem in the few hours that I've been searching.

The gibberish filter title suggests there some corruption in the Outlook views. Try starting Outlook with the /cleanviews command switch. Easiest way to do this is to just Open the Start menu, click run, and type in "Outlook /cleanviews" (no quotes).

The /cleanviews command switch will remove any custom views and reset all of Outlook's views to default.

Hope this helps.

-SW

Thanks, so much! I won't be able to try this out until Friday morning, but I will definitely give it a shot and post my results.

It's Friday morning, finally! Anyhow, I just got through trying the /cleanviews command. The filter still appears in the drop-down filters list, but that may be normal. I told the user to report any more problems to me when they occur, but I'm hoping that will fix the issue. Thanks again!