I have been using Outlook since 2003. In September, I used up all my memory and it locked up. I deleted quite a few programs that I was not using and it worked for about 2 weeks. Then it locked up again. I purchased an external hard drive with 1 terabyte of memory, assuming that would solve the problem. But it didn't. I can see that it is still loaded, but it won't stay open. New messages were not migrating from my ISP webmail platform.

During the interim period, I have been using my ISP webmail platform. Last night, while attempting to copy and paste an email address from an aquaintance's web page, a small window popped up. At the time, I didn't realize it was an Outlook window. It gave me 3 choices about what to do with the popup window. I believe they were "yes", "no", and "cancel". When I selected each of the first 2 options, the pop up window reappeared. The last one I chose was "cancel". At that point, my own Outlook program, with all the messages I had received before it locked up, miraculously became accessible. I began cleaning up my inbox and even sent two new messages. Then, during the time I was using the progam, all the incoming messages in my ISP's webmail platform migrated to Outlook, as they used to.



Needless to say, I was ecstatic! I didn't know what had happened, but Outlook worked! When I finished using it, I closed the program. This morning, it was locked up again. But now, in addition to the messages I wasn't able to clear out last night, all my recent messages are now inaccessible to me. I am back to square one.

I am desparate to be able to use my Outlook program again. I had forgotten how wonderful it was! I would appreciate anyone who could tell me what I need to do to regain permanent access to my Outlook program.