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Old 12-09-2010, 10:55 AM
AlexWM AlexWM is offline Problems Sending with Outlook 2003 Windows 7 Problems Sending with Outlook 2003 Office 2003
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Problems Sending with Outlook 2003
 
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Default Problems Sending with Outlook 2003

Hi there,

I have a client who is having constant problems with his outlook 2003 on his windows 7 laptop. We can’t seem to find anyone who can help solve this problem. We’ve gone through all the tests that the Microsoft website has suggested to no avail. We’re hoping that someone out there has had a similar problem to ours.

Our client can’t seem to send emails. He can receive emails most of the time. He has this problem when he’s at home and when he travels as well. There doesn’t seem to be a pattern to his problem. We have done several tests changing the kind of ports and preformed these tests on a PC and a Mac. We’ve tried:

1) Use out going SMTP port 587
2) Change the Outgoing server authentication method
3) Use IP address as out going mail server

I made sure Authentication was checked changed the port 587 and 110. I received the error: Trying to log into the SMTP server "smtp.example.org" failed. I made sure the user name and password I entered was correct. During one test when I took the account back online, the emails downloaded just fine. I then went to the PC and to outlook to try to get the email account set up there and it wouldn't work.

I set everything up with the authentication and port change and received this error:

Task 'mail.example.org - Receiving' reported error (0x800ccc90): Your incoming (POP 3) e-mail server has reported an internal error. If you continue to recieve this message, contact your administrator or internet provider (ISP). The server responded 220ps11.myhostcenter.com ESMTP

MAC pushed it through, but the PC could not. Is there a compatibility issue with the emails clients and the server? OR is there a setting some place else I should be checking?

Here are the results of several of the other tests:

(Please NOTE: The “Authenticate” button was checked throughout all of these tests.)

TEST ONE (PC- outlook 2003)
Settings:
Outgoing Port: 587
Incoming Port: 110

Tasks:
Find Outgoing mail server (SMTP) – COMPLETED
Find Incoming mail server (POP3) – COMPLETED
Log onto incoming mail server (POP3) – FAILED
Send Test e-mail message – FAILED

Errors:
Log onto incoming server (POP3): Outlook could not connect to the incoming mail server (POP3). The problem could be your SSL or port setting for the incoming server. Verify your port and SSL settings under More Settings on the Advanced tab.

Send test e-mail message: The Specified server was found, but there was no response from the server. Please verify that the port and SSL information is correct. To access these settings close this dialog, then click More Settings and click the Advanced tab.



When trying to send an email:
Task ‘john test’ – Sending’ reported error (0x80042109): ‘Outlook is unable to connect to your outgoing (SMTP) e-mail server. If you continue to receive this message, contact your server administrator or Internet service provider (ISP).’

Eventually…after a couple of hours:
Outlook Send/Receive Progress said that 1 of 2 tasks completed successfully, but nothing seemed to come through to the intended emails.


TEST TWO (PC- outlook 2003)
Settings:
Outgoing Port: smtp.comcast.net
Incoming Port: 110

Tasks:
Find Outgoing mail server (SMTP) – COMPLETED
Find Incoming mail server (POP3) – COMPLETED
Log onto incoming mail server (POP3) – FAILED
Send Test e-mail message – FAILED

Errors:
Log onto incoming server (POP3): Outlook could not connect to the incoming mail server (POP3). The problem could be your SSL or port setting for the incoming server. Verify your port and SSL settings under More Settings on the Advanced tab.

Send test e-mail message: The Specified server was found, but there was no response from the server. Please verify that the port and SSL information is correct. To access these settings close this dialog, then click More Settings and click the Advanced tab.

TEST THREE (PC- outlook 2003)
Settings:
Outgoing Port: (client ip address)
Incoming Port: 110

Tasks:
Find Outgoing mail server (SMTP) – COMPLETED
Find Incoming mail server (POP3) – COMPLETED
Log onto incoming mail server (POP3) – FAILED
Send Test e-mail message – COMPLETED

Errors:
Log onto incoming mail server (POP3): Outlook could not connect to the incoming mail server (POP3). The problem could be your SSL or port settings for the incoming server. Verify your port and SSL settings under More Settings on the Advanced tab.

When trying to send an email:
Your Message did not reach some or all of the intended recipients.
The following recipient(s) could not be reached:

‘client@example.com’ on 12/8/2010 3:11PM
533 sorry, that domain isn’t in my list of allowed rcpthosts (#5.7.1)

TEST FOUR (MAC –Mail 3.6)
Settings:
Outgoing Port: 587
Incoming Port: 110

When trying to send an email:
When we sent an email and then it eventually sent in about 10 minutes.

If anyone has any suggestions, it would be very appreciated. We’re at our wits end trying to figure this out. Thank you for your time and consideration. Please let me know if you have any questions.
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  #2  
Old 10-16-2019, 04:40 AM
jholmes900 jholmes900 is offline Problems Sending with Outlook 2003 Windows 7 64bit Problems Sending with Outlook 2003 Office 97-2003
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Join Date: Oct 2019
Location: Dallas, TX
Posts: 1
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Default

Setting up Gmail
  1. Sign in to your web-based gmail account.
  2. Click the Settings button near the upper-right corner and select Settings.
  3. Click the Forwarding and POP/IMAP link.
  4. Click the Enable POP for all mail option or the Enable POP only for mail that arrives from now on option.
  5. In the When messages are access with POP field, choose what you want Gmail to do with your messages after your POP client or device receives the messages.
  6. Click Save Changes.
Setting up Outlook 2003
  1. Open Outlook.
  2. Choose Tools > E-mail Accounts.
  3. Click the Add a new e-mail account option and click Next.
  4. Click the POP3 option and click Next.
  5. Enter the following information.
    1. User Information: Your name and full email address
    2. Server Information: Incoming mail server pop.gmail.com; Outgoing mail server smtp.gmail.com
    3. Login Information: Your full email address as User Name and the password for your email account.
    4. Select Remember password
    5. Click the More Settings button.
  6. On the General tab, enter your name for the Mail Account and enter your full email address as the Reply E-mail.
  7. Click on the Outgoing Server tab.
  8. Mark the My outgoing server (SMTP) requires authentication checkbox and select the Use same settings as my incoming mail server option.
  9. Click on the Connection tab.
  10. Select Connect using my local area network (LAN)
  11. Click the Advanced tab.
  12. For Incoming server (POP3), enter 995 and mark the This server requires an encrypted connection (SSL) checkbox.
  13. For Outgoing server (SMTP), enter 465 and mark the This server requires an encrypted connection (SSL) checkbox.
  14. Under Delivery, select Leave a copy of your messages on the server if you don’t want them deleted from the server.
  15. Click OK.
  16. Click Test Account Settings. After confirmation, click Close.
  17. Click Next and then click Finish.
  18. Restart Outlook.
  19. Click on Send/Receive.
If you receive Outlook 0x800408FC stating “The server name you entered can not be found on the network (it might be down temporarily). Please verify that you are online and that the server name is correct”:
Important: Before you continue to the method below, ensure that you have specified the correct mail server settings (Incoming and Outgoing) for your e-mail account.
Disable TCP/IPv6 Protocol.

The most worked method to fix the Outlook 0x800408FC error, is to disable the "Internet Protocol Version 6 (TCPIP/IPv6)" in your active network adapter. To do that:
1. Right Click on the Internet Connection icon in far right of the task bar.
2. Click on Open Network and Sharing Center.
3. Click on Change adapter settings in the list on the left.
4. Right click on the active connection.
5. Click on Properties.
6. Uncheck the Internet Protocol Version 6 (TCP/IPv6) checkbox and click OK.
Launch Outlook, click on Send/Receive. The Outlook 0x800408FC error should be solved.
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