I have been puzzling over this for sometime. A friend of mine with a mac computer will send me emails with photos in the body of the email. The problem is that I can read the text but none of the pictures that are sent appear. I don't have a problem with other emails just this one. Is there a setting that I am missing that stops the photo from showing up on my computer? Or is there something on the mac that is stopping me from getting the picture?

Any help is appreciated.

Its very possible the picture format is not recognized by your PC. Standard mac photo extensions is a PNG were as a PC is in JPG format. i would check the file format to see if this is the case and see if you can modify your photo editor to read and convert the images.

Hope this helps

SpiderTech,
Thanks for the reply. I thought there might be something along those lines. So how do you change it in Outlook 2007?

And to just confirm the problem is in the Outlook 2007 email window pain. I will receive some text and then an open space where a picture should be and then any additional text. The pictures are not attachments to the email. Again this only happens with one person and I know they are using a mac. This does not happen with anyone else. One other note and that is in most cases these emails have been forwarded to me by the mac OP.

Any help is appreciated.

Since it's only happening from that sender, can you ask him/her if his/her email program has an option to send the picture as an attachment instead of inline in the message? Also, there may be a way to specify what type of file. I send pix from my mac all the time, from iPhoto. It always seems to be sent as a jpeg.

RMittelman,
Thanks for getting back to me. Most of the emails are the type you see that wish you well or some kind of joke all with pictures embedded in the text etc... so it is unlikely that they could or would know how to pull a picture out of the text. I really need to figure this out since they are clients of mine.

It sound like you have a mac so in a time line she would receive say a joke that included a picture in the text. She then would forward that email onto me and others. What if anything does she need to change so that I can see it in a windows format or is there something I need to change so that I can see it in the windows format? I am going to assume it is something that I need to change since I would also assume that the others would also have the same problem and would tell them.

My email account is a gmail account and I have gone to their website and opened the mail and I the same thing happens no pictures. If that is any help.

Again thanks for getting back to me.

Maybe you are missing some type of graphics viewer if you can also not see it in the Gmail webmail interface. It sounds like not a mac-windows problem, but a problem of you not being able to see a particular TYPE of image on your PC. Unfortunately, that's all I can contribute, except to suggest googling "Can't view image in browser" or something like that.

What is the file extension of the image?

To make this topic more confusing I'd like to say some stuff here.

1st off all:

SpiderTech: What is the file extension of the image?
This simple thing could just solve it all. If it was PNG though, Windows should still be able to open it up, and I think it is even able inside off outlook.

Personnally, When I try to save a file from Paint, It wants to save as .PNG , While I thought it's JPEG by default.

Furthermore, I think it's highly unlikely that that this is a mac/Windows problem, because they don't contact. The Mac just sends an e-mail so some destination, what happens to be Exchange (right? or is it a web client?) and it just saves there.

I do not know what mail client the mac is using, but if That's outlook 2008 (not really sure at this point, cos I'm a Windows user) There shouldn't be a problem at all.
Same with web clients like Hotmail and Gmail. That isn't related to OS at ALL.

This leaves me with the only cause as, File size limit exceeded, or unsupported File
extension by either Outlook, or Windows.

Too bad I don't know anything about Mac.

Hope I was Usefull, or else extra confusing

Thank you for clearing that up.

You are correct about .PNG being supported on both a Windows Machine and on a MAC. the standard MAC picture format is a .PNG exstension and can be transfered to any machine with software that supports this.

Being a MAC user, i sent several images, in .PNG format, and opened therm on my PC. My defaulted Windows Photo Gallery opened the image not outlook 2010. this image was also sent as an attachment and not within the body of the message.

Second test was simply placing the .PNG image within the body of a message. The image was received in outlook and is in the body of the message.

Both images were sent using Entourage 2008 EWS.

If the file sizes of these images exceed the internet standard of 50megs normal behavior is the message will not send at all.

To aid in the discovery of why you are unable to view these picture please attempt to round up some additional information:

1) What mail client is the sender using?
2) What are the individual file sizes of these images.
3) Can this sender send one image? Was it received?
4) Sometimes Outlook can block images, is the sender added to a safe senders list?

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