Microsoft Office Forums

Go Back   Microsoft Office Forums > >

Reply
 
Thread Tools Display Modes
  #1  
Old 06-21-2011, 02:13 AM
zillah zillah is offline All of a sudden Microsoft outlook 2007 lost its profile Windows XP All of a sudden Microsoft outlook 2007 lost its profile Office 2003
Advanced Beginner
All of a sudden Microsoft outlook 2007 lost its profile
 
Join Date: Nov 2009
Posts: 34
zillah is on a distinguished road
Default All of a sudden Microsoft outlook 2007 lost its profile

Dear Experts



Today I was fixing networking issue for one of my client (router and a parallel HP printer).

He is using a desktop with windows XP professional SP3

During my work on his computer I used two softwares which are CClenaer (tune up his computer browser ) and Kyocera Printer Driver Deleter to remove the driver for the HP printer (it was not working properly)

When I finished my work Before I left his office he was able to download a file from his outlook 2007 (means it was working), to test the printer if it prints or not.

I chose an option : “Install windows updates and shutdown” and I left his office then I received a call from him telling me that his outlook is not finding a file :
Code:
C:\Documents and Settings\omrion\Local Settings\Application Data\Microsoft\Outlook\tets.pst
When I drove back to his office and checked the file “test.pst” I could not find such a file in the location above(i.e C:\Documents and Settings\omrion\Local Settings\Application Data\Microsoft\Outlook) !!!!!!

For sure I had not touched his outlook when I was working the first time.

I felt embarrassed he might have thought that I had damage his outlook.

I checked the Control Panel --> Mail --> Data Files I found those 3 profiles :
Code:
Name                Path
-------                ---------
Omrion’s email          Outlook.pst in C:\emailfile
Personal Folders        Outlook.pst in C:\omrion\Local Settings\Application Data\Microsoft
I forget name             test.pst in C:\Documents and Settings\omrion\Local Settings\Application Data\Microsoft\Outlook
I am not sure what he had all those three files!!!

The size of the first two profiles (Outlook.pst) are almost 2 GB

The size of test.pst 1 KB hence I deleted it

What should I do to fix this issue ?

He told me that such a problem (he could not recall the exact issue) happened before and someone came to fix that issue for him

I tried to use either one of : Outlook.pst in C:\emailfile or Outlook.pst in C:\omrion\Local Settings\Application Data\Microsoft

All I can see the old emails till 2009 but not afterwards !!!!!

Can ccleaner or Kyocera Printer Driver Deleter cause this problem ?

How can I fix the problem ? It is an urgent issue please

Regards
Reply With Quote
  #2  
Old 06-21-2011, 08:11 AM
pepelepieux pepelepieux is offline All of a sudden Microsoft outlook 2007 lost its profile Windows 7 64bit All of a sudden Microsoft outlook 2007 lost its profile Office 2010 64bit
Advanced Beginner
 
Join Date: Jun 2011
Posts: 40
pepelepieux is on a distinguished road
Default

Have you done a search of all PST files on the computer?

Peform the search "*.pst" and make sure you set windows to be able to view all hidden files. I am sure it is still on that computer.
Reply With Quote
  #3  
Old 06-21-2011, 02:20 PM
zillah zillah is offline All of a sudden Microsoft outlook 2007 lost its profile Windows XP All of a sudden Microsoft outlook 2007 lost its profile Office 2003
Advanced Beginner
All of a sudden Microsoft outlook 2007 lost its profile
 
Join Date: Nov 2009
Posts: 34
zillah is on a distinguished road
Default

Quote:
Have you done a search of all PST files on the computer?

Performthe search "*.pst" and make sure you set windows to be able to view all hidden files. I am sure it is still on that computer.
Show hidden files and folders unchecked and I unchecked hide protected operating system files as well.

All I found were :

"Outlook.pst" in this location C:\email

"archive.pst" and "Outlook.pst" are in this C:\omrion\Local Settings\Application Data\Microsoft\Outlook\ ,,,,,,please pay attention that there is no "Document and Settings" included in this path, which it should for the default outlook location

Now I might be doing something wrong when I was opening those ".pst" files ,,,,,,could you please advise how can I open them to check if they have most updated emails ?

Regards
Reply With Quote
  #4  
Old 06-21-2011, 02:57 PM
pepelepieux pepelepieux is offline All of a sudden Microsoft outlook 2007 lost its profile Windows 7 64bit All of a sudden Microsoft outlook 2007 lost its profile Office 2010 64bit
Advanced Beginner
 
Join Date: Jun 2011
Posts: 40
pepelepieux is on a distinguished road
Default

Look at the modified dates of the PST. The date give you a good indication of when it was last accessed. Also, I would check the size of the PST. The PST will usually be the larger pst since the user uses it the most.

the "outlook.pst" in c:\email may the file you want to use.

How do yo open the file:

1. In Outlook > File
2. Select Open > outlook data file?
Reply With Quote
  #5  
Old 06-21-2011, 03:13 PM
zillah zillah is offline All of a sudden Microsoft outlook 2007 lost its profile Windows XP All of a sudden Microsoft outlook 2007 lost its profile Office 2003
Advanced Beginner
All of a sudden Microsoft outlook 2007 lost its profile
 
Join Date: Nov 2009
Posts: 34
zillah is on a distinguished road
Default

Thanks pepelepieux

Quote:
the "outlook.pst" in c:\email may the file you want to use.

How do yo open the file:

1. In Outlook > File
2. Select Open > outlook data file?
I tried that and I opened two "Outlook.pst" files and one "archive.pst" file unfortunately I did not get the recent emails

Regards
Reply With Quote
  #6  
Old 06-21-2011, 03:17 PM
pepelepieux pepelepieux is offline All of a sudden Microsoft outlook 2007 lost its profile Windows 7 64bit All of a sudden Microsoft outlook 2007 lost its profile Office 2010 64bit
Advanced Beginner
 
Join Date: Jun 2011
Posts: 40
pepelepieux is on a distinguished road
Default

what type of mail services does this person use:

POP, IMAP, or Exchange Server?
Reply With Quote
  #7  
Old 06-21-2011, 03:20 PM
zillah zillah is offline All of a sudden Microsoft outlook 2007 lost its profile Windows XP All of a sudden Microsoft outlook 2007 lost its profile Office 2003
Advanced Beginner
All of a sudden Microsoft outlook 2007 lost its profile
 
Join Date: Nov 2009
Posts: 34
zillah is on a distinguished road
Default

Quote:
what type of mail services does this person use:

POP, IMAP, or Exchange Server?
He is using POP for his ISP,,,,the unfortunate in his outlook the check box for "Leave file on Server " was cleared (unchecked)
Reply With Quote
  #8  
Old 06-21-2011, 03:25 PM
pepelepieux pepelepieux is offline All of a sudden Microsoft outlook 2007 lost its profile Windows 7 64bit All of a sudden Microsoft outlook 2007 lost its profile Office 2010 64bit
Advanced Beginner
 
Join Date: Jun 2011
Posts: 40
pepelepieux is on a distinguished road
Default

If it is a POP account, the mail should be in a PST file.

My only other suggestion is to perform a Windows restore point . (last resort)
Reply With Quote
  #9  
Old 06-21-2011, 03:28 PM
zillah zillah is offline All of a sudden Microsoft outlook 2007 lost its profile Windows XP All of a sudden Microsoft outlook 2007 lost its profile Office 2003
Advanced Beginner
All of a sudden Microsoft outlook 2007 lost its profile
 
Join Date: Nov 2009
Posts: 34
zillah is on a distinguished road
Default

Quote:
If it is a POP account, the mail should be in a PST file.
Yes it is POP account

Quote:
My only other suggestion is to perform a Windows restore point . (last resort)
I am doing backup now then I will perform restore point

Thanks for your help
Reply With Quote
  #10  
Old 06-26-2011, 04:55 AM
zillah zillah is offline All of a sudden Microsoft outlook 2007 lost its profile Windows XP All of a sudden Microsoft outlook 2007 lost its profile Office 2003
Advanced Beginner
All of a sudden Microsoft outlook 2007 lost its profile
 
Join Date: Nov 2009
Posts: 34
zillah is on a distinguished road
Default

Quote:
I am doing backup now then I will perform restore point
I did system restore but still didn't fix the issue .

Now my second question if I create a new .pst file can I copy the address book from the old .pst file that we have ??

Regards
Reply With Quote
  #11  
Old 10-20-2011, 11:41 AM
mwhitehouse mwhitehouse is offline All of a sudden Microsoft outlook 2007 lost its profile Mac OS X All of a sudden Microsoft outlook 2007 lost its profile Office 2007
Novice
 
Join Date: Oct 2011
Posts: 9
mwhitehouse is on a distinguished road
Default

Try cutting and pasting the path in START search.. that worked for me.
Reply With Quote
Reply

Thread Tools
Display Modes


Similar Threads
Thread Thread Starter Forum Replies Last Post
All of a sudden Microsoft outlook 2007 lost its profile The mail profile outlook was created with a newer version lancerocke Outlook 1 06-02-2011 07:47 PM
Lost Outlook 2007 after uninstalling Office 2010 Suite DavidPerryWA Outlook 3 05-23-2011 06:08 PM
All of a sudden Microsoft outlook 2007 lost its profile Files all of a sudden 0 kb weso33 Office 1 03-20-2011 04:41 AM
Microsoft word 2007 file lost..HELP PLEASE!? HELP! Word 0 02-26-2011 08:29 AM
outlook add-in get profile account informations chriskaza81 Outlook 0 10-20-2010 03:51 AM

Other Forums: Access Forums

All times are GMT -7. The time now is 01:14 PM.


Powered by vBulletin® Version 3.8.11
Copyright ©2000 - 2024, vBulletin Solutions Inc.
Search Engine Optimisation provided by DragonByte SEO (Lite) - vBulletin Mods & Addons Copyright © 2024 DragonByte Technologies Ltd.
MSOfficeForums.com is not affiliated with Microsoft